Summary
Overview
Work History
Education
Skills
Additional Information
Activities
References
Timeline
Generic

Lori Cummings

Sand Springs,OK

Summary

Professional who is both energetic and poised. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Good listening skills combined with a detail-oriented attentive nature. Won two national awards for Best New Store Grand Opening Plan and Local Store Marketing. Cosmetologist, Transformational Coach.

Overview

36
36
years of professional experience

Work History

Store Manager/ retail sales

B Sew Inn
03.2023 - Current
  • Manage daily activities for the store including sales floor, warehouse and technicians
  • Schedule all store employees to make sure adequate coverage for daily needs and events
  • Train new employees
  • Handle customer issues/complaints when they arise, making sure our guests are taken care of
  • Demo multiple types of machines: Sewing, Sergers, Multi-needle, Embroidery, and Sewing Embroidery combo machines
  • Handle monetary transactions including financing as well as validation of cash transactions, balancing of cash reports daily.

Owner, Operator

Cold Stone Creamery
Tulsa
03.2004 - 09.2008
  • General Manager multiunit Cold Stone Locations
  • Hired and trained all employees
  • Local store marketing
  • Order all supplies and goods and managed inventory
  • Planned store layout or design displays
  • Orchestrated administrative activities directly related to making products and providing services
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service
  • Scheduled employees for 2 locations, 4–8-hour shifts, taking customer traffic and employee strengths into consideration
  • Trained, coached, and mentored staff to ensure that new product roll-outs were implemented smoothly.

Customer Service Representative

Novell and Dentrix
03.1996 - 12.1997
  • Receive incoming calls for technical support with different Novell Products, determine the needs of the customer and assist customer, if above my technical knowledge route to appropriate team for technical assistance
  • Radio DJ for in house radio / hold que
  • Give simple technical advice, fun trivia, work the play list
  • Receive incoming calls for Dentrix users
  • Worked with customer on resolving technical issues or referred to higher level of technical support.

Peak time TELLER

Key bank
08.1988 - 12.1989
  • Worked the drive through window during peak operating times handling large flow of traffic, money and transactions
  • Balanced cash drawer daily, and transactions
  • Assisted customer’s needs to make sure they were met.

Education

College courses general studies -

Brigham Young University Idaho
05.2019

High School diploma -

Granada high

Licensed Cosmotologist -

Academy of Cosmetology

Skills

  • Principal Mentor
  • Relationship development
  • Customer Service
  • Problem solutions
  • Supervision
  • Team Management
  • Process improvement
  • MS Office
  • Sales
  • Food Service for multiple restaurant concepts
  • Payroll
  • General manager multiunit restaurant's
  • Inventory management
  • Employee reviews
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Coaching and mentoring
  • Human resource management
  • Business operations
  • Call center experience for technical companies
  • Customer Service Management
  • Store operations oversight
  • POS Systems
  • Shift Scheduling
  • Employee Training
  • Team Building
  • Team Building and Leadership
  • Reliable

Additional Information

Upbeat attitude – with ability to drive results.

Activities

  • Volunteer Leader within a Global Women’s Organization 3+ years
  • Days For Girls have sewn 100’s of Hygiene Kits 10+ years
  • Sewn 1000’s face mask’s during covid

References

References available upon request.

Timeline

Store Manager/ retail sales

B Sew Inn
03.2023 - Current

Owner, Operator

Cold Stone Creamery
03.2004 - 09.2008

Customer Service Representative

Novell and Dentrix
03.1996 - 12.1997

Peak time TELLER

Key bank
08.1988 - 12.1989

College courses general studies -

Brigham Young University Idaho

High School diploma -

Granada high

Licensed Cosmotologist -

Academy of Cosmetology

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Lori Cummings