Lori D'Adamo
Commerce City,CO
Summary
Dedicated customer service professional with a focus on meeting and exceeding customer expectations through industry-leading support. Exceptional skills in handling inbound and outbound calls, online requests, and emails. Strong problem-solving, multitasking, and research abilities. Experienced in high-volume customer roles.
Overview
13
13
years of professional experience
Work History
Loss Mitigation/Liquidation Specialist
Specialized Loan Servicing
Highlands Ranch, CO
07.2013 - 02.2021
- As a Loss Mitigation/Liquidation Specialist, I specialized in managing and facilitating inbound and outbound calls from customers and realtors.
Securing resolutions through negotiations, improving borrower outcomes and satisfaction.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Executive Services/Customer Service Representative
Specialized Loan Servicing/Computershare
Highlands Ranch, CO
03.2008 - 07.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Served as the primary point of contact for escalated issue resolution, ensuring timely and satisfactory outcomes for Computershare Loan Servicing customers.
- Collaborated with Computershare Loan Servicing operational teams to implement accurate account-level adjustments and communicate resolutions effectively.
Established strong customer relationships through clear and proactive communication. Implemented process improvements that streamlined issue resolution, enhancing overall operational efficiency and customer satisfaction. and customer satisfaction.
Customer Assistant I & II
Specialized Loan Servicing
Highlands Ranch, CO
03.2008 - 07.2013
- Demonstrated proficiency in handling challenging customers and escalated calls, achieving satisfactory resolutions.
- Implemented proactive customer service strategies that minimized escalations and enhanced overall satisfaction.
- Provided excellent customer service to ensure repeat business.
- Resolved customer complaints in a timely manner.
Education
Associate of Arts - Business Administration
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05-1986
Skills
- Customer Relations
- Attention to Detail
- Organizational Skills
- Financial Analysis
- Interpersonal Skills
- Task Prioritization
- Active Listening
- Team Collaboration
- Excellent Communication
- Analytical Skills
- Professional Demeanor
- Professionalism
- Effective Communication
- Contract Negotiation
- Adaptability and Flexibility
- Issue Research
- Problem-Solving
- Adaptability
- Regulatory Compliance
- Decision-Making
Affiliations
- Served as a board member of the DisABILITY Employee Resource Group at Computershare, fostering an
inclusive and engaging culture for those with visible and invisible disabilities, and brought awareness to the
wider organization.
Accomplishments
- I received many compliments from customers, management, co-workers and management regarding work performance and satisfaction.
Timeline
Loss Mitigation/Liquidation Specialist
Specialized Loan Servicing
07.2013 - 02.2021
Executive Services/Customer Service Representative
Specialized Loan Servicing/Computershare
03.2008 - 07.2013
Customer Assistant I & II
Specialized Loan Servicing
03.2008 - 07.2013
Associate of Arts - Business Administration
Maricopa Community Colleges - Glendale Community College
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