Hi, I’m
Lori Danette Walker
Petersburg ,WV
Summary
Experienced Collections Supervisor with a strong leadership and attention to detail. Skilled Peer Recovery Coach with a proven ability to support and guide individuals in their recovery journey. Knowledgeable in working with the disabled population, demonstrating empathy and understanding of diverse needs. Thrives in fast-paced environments, excels at meeting tight deadlines while maintaining accuracy. Goal-oriented and self-motivated, consistently delivers high-quality results. Excellent oral and written communication skills, proficient in various platforms and databases for adaptability to different technological environments.
Overview
20
years of professional experience
1
Certification
Work History
Select in Home Health
Home Health Aide
09.2024 - 03.2025
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
Home Base
Supervised Visitation Worker
03.2023 - 07.2024
Job overview
- Supported clients in navigating complex court systems by providing education on legal processes related to custody cases whenever necessary.
- Collaborated with social workers to provide regular updates on the progress of supervised visitations.
- Enabled successful reunification of families through diligent monitoring of progress made during supervised visits over time.
- Assisted in creating a positive environment for children and parents, promoting healthy family interactions.
- Developed strong rapport with families, fostering trust and open communication during visitations.
Potomac Highlands Guild
BUMPS Recovery Coach
10.2020 - 01.2023
Job overview
- Provide non-clinical peer support, resource broker, mentor, and relatability of recovery to those who suffer from addiction
- Engage, educate, and offer support to individuals seeking change and recovery
- Support OB/GYN patients who need support managing Substance Use Disorder through the BUMPS program
- Detox, inpatient, outpatient and sober living placement
- Harm reduction
- New Beginnings Women’s Group Facilitator
BP
Assistant Manager
03.2019 - 09.2020
Job overview
- Operating the cash register and handling transactions with customers
- Stocking shelves and maintaining inventory levels of snacks, and drinks
- Performing other duties as assigned by the manager
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Kroger
Offfice & Cashier
03.2014 - 07.2016
Job overview
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Maximized efficiency during peak hours by quickly adapting to changing workloads and multitasking as necessary.
- Assisted with merchandising initiatives such as restocking items on shelves when needed.
- Answered customer inquiries and clarified details regarding charges.
GC Services
Supervisor
07.2008 - 08.2013
Job overview
- Leading a team of collectors: Supervisors are responsible for managing, training, and motivating a team of collectors to achieve the department's goals
- Monitoring performance: They need to track the performance of collectors and ensure that they are meeting their targets and following the company's policies and procedures
- Resolving disputes: Supervisors may need to handle escalated disputes and negotiate payment arrangements with customers
Voca Rehabilitation for Disabilities
02.2005 - 04.2007
Job overview
- Providing support and assistance with daily living activities
- Helping individuals with mobility and transportation
- Providing emotional and behavioral support
- Working with individuals to develop skills and increase independence
Education
Eastern Community College
BA from Psychology
01.2024
CCAR Recovery Coach Academy
01.2021
BUMPS Peer Recovery Coach
01.2021
Vinson High School
High School
01.1999
Skills
- Collections Supervisor
- Peer Recovery Coach
- Working with the disabled population
- Ability to work under pressure
- Detail-oriented
- Goal-oriented
- Self-motivated
- Effective oral communication
- Effective written communication
- Strong computer skills
- Experience using various platforms
- Experience using databases
Certification
Drivers license
First aid and CPR
Languages
English
Full Professional
Timeline
Home Health Aide
Select in Home Health
09.2024 - 03.2025
Supervised Visitation Worker
Home Base
03.2023 - 07.2024
BUMPS Recovery Coach
Potomac Highlands Guild
10.2020 - 01.2023
Assistant Manager
BP
03.2019 - 09.2020
Offfice & Cashier
Kroger
03.2014 - 07.2016
Supervisor
GC Services
07.2008 - 08.2013
Voca Rehabilitation for Disabilities
02.2005 - 04.2007
Eastern Community College
BA from Psychology
CCAR Recovery Coach Academy
BUMPS Peer Recovery Coach
Vinson High School
High School
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