Lori Dansby
Dallas,TX
Summary
As a dynamic and results-oriented professional with 15 years of experience in the service and hospitality industry, poised to leverage transferable skills into a successful career as an administrative coordinator. Adept at providing exceptional customer service, managing teams, and optimizing operational efficiency, I bring a proven track record of success in fast-paced environments. Skilled in communication, problem-solving, and organizational management, I thrive in roles that require multitasking, attention to detail, and the ability to adapt to changing priorities.
Overview
10
10
years of professional experience
Work History
Guest Experience Expert
Omni Hotels and Convention Center
07.2021 - Current
- Trained new team members on company policies and procedures, fostering a culture of excellence in customer service delivery.
- Increasing revenue directly delegating with team members to ensure proper set up timeline, special arrangements while focusing on guest specific needs and request, efficiently and effectively.
- Provide clear understanding of the overarching company mission, by demonstrating model organizational core values and coaching team-members
- Managed approximately 40 incoming calls and emails per day from customers
- Increased repeat business through exceptional customer service and attention to detail.
- Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
Logistics Acct. Executive/Broker
Total Quality Logistics
01.2023 - 11.2023
- Managed operation of logistics accounts complying with all policies and procedures, maintaining integrity of proprietary information
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Talent sourcing and attraction: Utilize multiple channels to source and attract qualified candidates in Cincinnati, Ohio
- Candidate evaluation and selections: Conduct interviews, assess qualifications and facilitate the selection process, ensuring a match between candidate and the organizations needs
- Data Management: Maintain accurate and up-to-date candidate records and recruitment metrics, utilizing the Oracle/Taleo.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Patient Care Giver
Bradfield Assisted Living Facility
08.2020 - 03.2021
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Performed specified patient care activities, under the direction of a Registered Nurse, including 1:1 observation (sitter) including providing basic hygiene care, unsterile treatments, taking vital signs, and range of motion exercises while providing optimal care services to patients
- Monitored ongoing patient status and responds to a patent’s change in condition by notifying and assisting nurses and other health team members in handling patient care needs
- Maintains, updates, and utilizes knowledge of sanitation, infection control, safety, supplies and equipment usage to optimize customer care and services
- Monitored conditions of patient environment and equipment, i.e. wheelchairs, bed rails, scales, floor conditions, and corrected the condition and/or report the deficiencies or defects for immediate correction as appropriate
Education
B.S. in Health Science - Health Sciences
University of Arizona
Tempe, AZ01.2018
Candidate for M.S. in Acupuncture -
Pacific College Oriental Medicine
New York, NYSkills
Microsoft Suite
Oracle
Taleo
SalesForce
Tax Preparer – H&R Block Cert
Relationship Management
Workplace training
Real estate knowledge
Customer Service
Project Management
Attention to Detail
CRM Software
References
Available Upon Request
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Certification
- Certified Tax Preparer - H&R Block
- Mortgage Loan Originator - Training - Mortgage Educators
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Company CultureCareer advancementHealthcare benefitsWork-life balancePersonal development programsTeam Building / Company RetreatsTimeline
Logistics Acct. Executive/Broker
Total Quality Logistics
01.2023 - 11.2023
Guest Experience Expert
Omni Hotels and Convention Center
07.2021 - Current
Patient Care Giver
Bradfield Assisted Living Facility
08.2020 - 03.2021
B.S. in Health Science - Health Sciences
University of Arizona
Candidate for M.S. in Acupuncture -
Pacific College Oriental Medicine