Summary
Overview
Work History
Skills
Timeline
Generic

Lori Davis

Personal Assistant, Medical Biller, Office Manager
Lancaster,CA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Medical Office Assistant and biller with 18 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology.

Overview

39
39
years of professional experience

Work History

Medical Biller/Office Manager

Associated Christian Therapy Services
Palmdale , CA
07.2004 - 06.2022
  • Managed front desk and phone calls
  • New client intake
  • Insurance verification & client charts
  • Medical billing, coding, and reconciling unpaid claims
  • Collecting co pays & deductibles/balances
  • Payroll for all staff & working therapists in the office
  • Oversaw accounting, budgeting and financial reporting.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Created and implemented organizational policies and procedures.

Office Administrator

Destiny Worship Center
Lancaster , CA
05.2003 - 07.2018
  • Phones, Bookkeeping, Bank deposits
  • Organized, facilitated and participated in community service efforts.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.

Spa Manager

California Image
Palmdale , CA
01.1997 - 04.2003
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maintained front desk workstation by keeping it clean and organized.
  • Recorded product sales into spa's weekly income report.
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
  • Responded to customer inquiries or complaints.
  • Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
  • Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
  • Payroll and payments from clientele

Skills

Scheduling

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Timeline

Medical Biller/Office Manager

Associated Christian Therapy Services
07.2004 - 06.2022

Office Administrator

Destiny Worship Center
05.2003 - 07.2018

Spa Manager

California Image
01.1997 - 04.2003

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Lori Davis Personal Assistant, Medical Biller, Office Manager