Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Day

Draper

Summary

Highly motivated and committed Functional Lead/Patient Coordinator/Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional offers strong dedication for quality healthcare to patients, administrative excellence and confidentiality.

Overview

28
28
years of professional experience

Work History

Functional Lead/Coordinator/Medical Assistant

RUMA Medical Aesthetics and Wellness
12.2023 - Current
  • Obtained patient medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted providers with minor procedures, including preparing treatment room and sterilizing instruments.
  • Obtained and documented patient medical history, vital signs, weight, height and current complaints at intake.
  • Oriented and trained new staff on proper procedures and policies.
  • Created lab orders, performed blood draws and prepared lab specimens for diagnostic evaluation.
  • Prepared supplies for IV therapy and placed IV catheters.
  • Collected payment for specific prescription refills and sent refills to pharmacies.
  • Monitored and answered patient questions and concerns regarding treatment plan.
  • Created protocols for functional team.
  • Taught patients about medications, procedures, and care plan instructions.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Delivered excellent patient experiences and direct care.
  • Charted patient visit notes for providers to sign.
  • Performed Dexa body scans, reviewed results with patients and made recommendations.
  • Reconciled LabCorp statements for accuracy.
  • Followed up with new patients regarding their treatment plan and any side effects or concerns.



Head Medical Assistant

ENT Specialists/Dr Justin Gull
06.2022 - 12.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Administered and documented weekly injections to allergy patients
  • Phone triage
  • Educate patients on pre and post operative instructions

Patient Coordinator/Phlebotomist

Revitalize Medical Solutions
08.2020 - 03.2022
  • Scheduled possible new patients for free consultation
  • Acquired new patients after discussing all information related to treatment and cost
  • Averaged 75-90% monthly acquired patient rate during tenure
  • Obtained all new patient documentation
  • Scheduled lab draws and lab review appointments
  • Input prescribed laboratory tests in EMR system, obtained, through venipuncture, all prescribed laboratory testing, process sampled and prep for pickup
  • Verified appropriate lab couriers picked up collected lab specimens
  • Ordered lab supplies
  • Reconciled monthly Lab Corp bill
  • Tracked new patient data in Google documents and Excel
  • Met with patients after lab review with instructions on prescribed medications, how to take them, possible side effects and instructions for injectables
  • Triage patient calls
  • Attended training and professional development opportunities to stay abreast of new developments of specialty

Cosmetologist

Self-employed
01.2005 - 05.2020
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Answered phone calls and emails to schedule client appointments.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Processed payments, entering sales in register for prompt customer service.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Developed loyal following of clients by providing high-quality services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Offered professional cuts, color services, styling, extensions, eyebrow waxing, lash lift and eyebrow and lash tinting to salon customers.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.

Accounting/Bookkeeper

Auto Savers
07.1997 - 12.2012
  • Reconciled accounts against bank statements to spot and correct discrepancies
  • Reviewed and processed customer electronic payments and check deposits
  • Tracked income and expenses for business while organizing and maintaining bank statements for checking accounts
  • Verified employee time to administer accurate bi-weekly payroll for salaried and hourly employees
  • Completed payroll for employees and maintained detailed records of procedures
  • Established Quickbooks accounting system to reflect accurate records
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
  • Produced W-2's, 1099's and other quarterly and annual tax documents to keep company in compliance
  • Investigated and resolved discrepancies during account reconciliation process

Education

High School Diploma -

Murray High School

Cosmetology And Aesthetics -

Francois D. College of Hair, Skin & Nails
11.2004

Skills

  • Patient assessments
  • Patient engagement and follow-up
  • Building patient relationships
  • Comprehensive patient support
  • Understanding of medication protocols
  • Detail-oriented approach
  • Analytical problem resolution
  • Maintains focus in challenging environments
  • Service excellence
  • Compassionate support
  • Dedicated work ethic
  • Consistent reliability
  • Certified in phlebotomy and IV administration

Timeline

Functional Lead/Coordinator/Medical Assistant

RUMA Medical Aesthetics and Wellness
12.2023 - Current

Head Medical Assistant

ENT Specialists/Dr Justin Gull
06.2022 - 12.2023

Patient Coordinator/Phlebotomist

Revitalize Medical Solutions
08.2020 - 03.2022

Cosmetologist

Self-employed
01.2005 - 05.2020

Accounting/Bookkeeper

Auto Savers
07.1997 - 12.2012

Cosmetology And Aesthetics -

Francois D. College of Hair, Skin & Nails

High School Diploma -

Murray High School

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