Lori Dell'Oso
Wilmington,DE
Summary
A dynamic leader with extensive experience leading transformation initiatives and managing operational project portfolios within the healthcare sector. A key member of the Executive Leadership Team, excelling in driving the achievement of annual operating plan targets through strategic portfolio management. Known for fostering relationships with executive and senior leaders, physician leaders, and stakeholders, combined with superior organizational and leadership skills and effective communication. Supports executive leaders in aligning communications and initiatives with the organization’s vision and direction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director – Operational Excellence, Communication, and Transformation
ChristianaCare
09.2024 - Current
- Serve as a key member of the Executive Leadership Team to facilitate executive operations and communication, maximize efficiency, and drive our operational initiatives.
- Act as an accountability partner, directing the performance of our operational initiatives and expanding the Strategic Execution Team's capabilities.
- Oversee and drive Medical Group goals, enhance tracking and performance against goals, coordinate the work of the Executive Team, and communicate messages across the enterprise.
- Serve as an effective communicator on behalf of the President and CAO, overseeing Medical Group-wide communications to reflect leadership’s vision and improve stakeholder engagement.
- Direct the strategic and operational project portfolio for the Medical Group.
- Lead a talented team, prioritizing programs and projects to achieve strategic goals and ensuring optimal resource allocation and successful project execution.
Transformation Manager
ChristianaCare
10.2021 - 09.2024
- Expertise in design, developing, and deploying project execution tools, including operational dashboards and executive-level reports.
- Streamlined processes by identifying inefficiencies and implementing improvements, increasing overall productivity.
- Oversaw the development of internal tools designed specifically to streamline operations during periods of rapid change.
- Proven ability to partner with key stakeholders across various healthcare settings.
- Adept at creating and maintaining organizational systems, capturing transformation learnings, and developing best practices.
- Strong communicator, supporting executive leaders with strategic initiatives and stakeholder engagement.
- Skilled in reporting, tracking, risk management, and stakeholder collaboration.
- Managed a talented team, prioritizing programs and projects to achieve strategic goals and maintaining team engagement.
- Proven track record in managing diverse project portfolios, implementing effective risk management strategies, and fostering strong stakeholder collaboration.
- Experienced in strategic planning and execution, delivering comprehensive progress reports.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Operations Manager
ChristianaCare
07.2019 - 10.2021
- Undergraduate Medical Education: Oversee administration and operations of700+ medical student rotations annually across three campuses and ambulatory offices, ensuring adherence to curricular and accreditation standards
- Direct program management of the Delaware Branch Campus for medical students from Sidney Kimmel Medical College and Philadelphia College of Osteopathic Medicine
- Manage budget planning, performance metrics, and project plans for new UME initiatives
- Collaborate with faculty and staff to maintain compliance with core curriculum requirements
- Senior Project Manager, iLEAD8/2018 –6/30/2019
- Project Manager, iLEAD8/2017 –7/30/2018
Program Supervisor
ChristianaCare
08.2016 - 07.2017
- Management and Administration of four ACGME-accredited Fellowship Programs; assisted in developing and maintaining the educational quality of the training programs and ensuring compliance with ACGME accreditation standards and other regulatory requirements
- Program Coordinator12/2013 –7/30/2016
PT/Physician Access Coordinator
Center for Women’s & Children’s Health
10.2012 - 12.2013
- Accomplished Physician Access Coordinator with a proven track record of streamlining patient registration processes and achieving high accuracy in insurance verification
- Recognized for enhancing patient satisfaction through effective coordination with medical staff and maintaining compliance with healthcare regulations
- Successfully implemented new billing procedures, improving payment processing efficiency
- Skilled in training and mentoring staff, improving team performance and efficiency
- Adept at resolving patient inquiries promptly, ensuring a positive patient experience.
Instructor
Cooking’s Cool
01.2009 - 01.2013
- Provide age-appropriate nutritional instruction based on Federal “My Plate” guidelines—planning, coordinating, and conducting food demonstrations across area elementary schools designed to inspire healthy cooking in children ages5-12.
Office Manager
D&D Flooring Contractors, Inc.
01.2000 - 01.2013
- Manage all front end and back-end office functions for our own family business, supporting company growth and subsequent survival during economic downturn.
Founder, Instructor
Girls in the K.N.O.W.
01.2010 - 01.2012
- Developed and implemented interactive educational curriculum to provide fitness, nutrition, and cooking instruction for elementary-aged students.
Merrill Lynch
01.1993 - 01.2003
- 10-year career included multiple promotions to positions within the firm that allowed for increased responsibility based on strong analytic, organization, administrative, customer service skills and licensing requirements
- Tenures included positions as an Insurance, Annuity and Estate Planning Administrator, Financial Advisor Sales Associate and Compliance Associate.
Education
Bachelor of Science - Organizational Leadership
Wilmington University
Wilmington, DESkills
Strategic Portfolio Management
Operational Leadership
Project and People Management
Exceptional Communications
Superior Organizational Skills
Risk Management
Stakeholder Collaboration
Problem Solving and Decision Making
Organizational Planning
Strong Relationship Building Skills
Critical Thinker
Exceptional Interpersonal Skills
Work History
Summary of work experience at ChristianaCare.
Institute for Learning, Leadership and Development (iLEAD)
Summary of work experience:
- Operational Manager
- Senior Project Manager: 8/2018 –6/30/2019
- Project Manager: 8/2017 –7/30/2018
Accomplishments
Mass Community Vaccinations, 2021
Team lead in the planning, design, and operations of weekly mass vaccination community events; coordinated and delivered efficient vaccination events to the community while working with existing infrastructure and available logistics; effectively provided communication, coordination, and partnership with different stakeholders. Events produced mass vaccination in the community.
President Award, 2019
Process Improvement Project: Provider Onboarding
Awarded the highest level of recognition for effectively utilizing LSS methodologies to improve, lead, and execute a systemwide process improvement project while fostering departmental and subsidiary performance improvement efforts, teamwork, and integration.
Community Service
Toastmasters, Vice President of Education, 2018, 2019
Scheduled members’ speeches and projects and served as a resource for questions about education awards, speech contests, and the mentor program. Served as an important source to Toastmasters members with knowledge on all aspects of Toastmasters education.
Certification
- Lean Six Sigma Green Belt Certified (SSGBC)
- Completion of the Usability Analyst Training Course (CUA)
Timeline
Director – Operational Excellence, Communication, and Transformation
ChristianaCare
09.2024 - Current
Transformation Manager
ChristianaCare
10.2021 - 09.2024
Operations Manager
ChristianaCare
07.2019 - 10.2021
Program Supervisor
ChristianaCare
08.2016 - 07.2017
PT/Physician Access Coordinator
Center for Women’s & Children’s Health
10.2012 - 12.2013
Founder, Instructor
Girls in the K.N.O.W.
01.2010 - 01.2012
Instructor
Cooking’s Cool
01.2009 - 01.2013
Office Manager
D&D Flooring Contractors, Inc.
01.2000 - 01.2013
Merrill Lynch
01.1993 - 01.2003
- Lean Six Sigma Green Belt Certified (SSGBC)
- Completion of the Usability Analyst Training Course (CUA)
Bachelor of Science - Organizational Leadership
Wilmington University
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