Lori Demarest

• Assisted customers in moving service to new address seamlessly.
• Updated customer information including address and phone numbers.
• Changed (downgraded or upgraded) programming when necessary.
• Applied discounts and promotional offers.
• Performed troubleshooting of technical issues.
• Utilized multiple computer systems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Upgraded equipment, as needed.
• Demonstrated respect, friendliness and willingness to help.

• Resolved customer complaints and maintained clean and tidy work area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products.
• Processed customer orders and accurately handled objections.
• Developed and managed relationships with customers to increase customer loyalty.
• Maintained customer satisfaction with quick and professional handling of customer issues.
• Utilized various software applications to process customer orders.
• Answered questions and resolved billing issues.
• Assisted customers with their mobile phone, internet and home phone needs.

• Processed applications for The Affordable Care Act.
• Handled customer inquiries courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted consumers with enrolling in the health care plan of their choice.
• Kept Personally Identifiable Information (PII) and Protected Health Information (PHI) confidential as per law.
• Provided outstanding customer experience.

• Built positive relationships with students and families for safe, trusted learning support.
• Exercised effective classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate consequences.
• Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plans for each student.
• Monitored and evaluated student progress through regular assessments and observations.
• Promoted learning through play with engaging activities, games and lessons.
• Recognized children's physical, emotional and social needs for personalized support.
• Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
• Reported to parents and administration about student progress.

• Taught kindergarten, first grade, second grade and reading recovery.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Incorporated multiple types of teaching strategies into classroom.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Supported student physical, mental, and social development using classroom games and activities.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Graded and evaluated student assignments, papers, and course work.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
• Participated in parent teacher conferences to discuss developments of students and increase support.
• Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
• Developed and administered tests for students to measure academic proficiency and understanding.

Summa Cum Laude

• 3.9 GPA

• Dean's List Spring 1995

• Dean's List Fall, Winter, Spring 1993-1994

Math

Computer programming, interior design.