Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lori Dennis

Williamsburg,VA
Lori Dennis

Summary

Hardworking Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds. Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

9
years of professional experience

Work History

HALL HYUNDAI NEWPORT NEWS

Automotive Sales Consultant
07.2022 - Current

Job overview

  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
  • Increased dealership revenue through effective negotiation and closing techniques.
  • Developed strong relationships with customers for repeat business and referrals.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Collaborated with management to develop sales strategies and achieve monthly targets.
  • Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
  • Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
  • Streamlined sales process with efficient organization of client information and follow-up communications.
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Prepared purchased vehicles and completed final delivery checks.
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Negotiated purchase prices and explained sales, warranty, and optional products.

DoubleTree by Hilton

Assistant Housekeeping Manager
08.2021 - 07.2022

Job overview

  • Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Maintained high-quality service standards through regular communication with guests and other hotel departments.
  • Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
  • Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Managed laundry sorting, washing, drying, and ironing.

Ibex Global

Technical Support Advisor
09.2020 - 04.2021

Job overview

  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
  • Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
  • Utilized remote access tools effectively to diagnose system faults remotely, reducing the need for costly onsite visits from technicians.
  • Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.

Kingsmill Resort

Housekeeping
05.2019 - 06.2020

Job overview

  • Did my daily assigned rooms to clean. Cleaning thoroughly and professionally.
  • Worked with management to complete extra projects.
  • Greeted and engaged with the guests to make sure they were receiving the treatment and quality stay they deserved and paid for.

Target

Front End Associate
09.2019 - 05.2020

Job overview

  • Enhanced user experience by designing and implementing visually appealing front-end interfaces.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Restocked and organized merchandise in front lanes.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Red Coats Inc

Supervisor
10.2016 - 03.2020

Job overview

  • Have received employee of the month
  • I worked different locations for this company, have communicated and interacted on behalf of company to ensure the job expectations were met and built a relationship with clients beyond business, which was part of our mission.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Cultivated strong relationships with key clients through consistent communication and excellent service delivery.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

7-Eleven

Assistant Manager
03.2016 - 10.2017

Job overview

  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Wags Doggie Daycare

Dog Handler/Trainer
10.2015 - 03.2016

Job overview


  • Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
  • Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
  • Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Talked to or interacted with animals to increase familiarity with human voices or contact.
  • Provided exceptional customer service, addressing client inquiries promptly and professionally, resulting in increased satisfaction ratings for the company.
  • Managed up to 25 to 30 dogs of varying breeds and sizes, providing attentive care.

WASHLAND

Laundromat Attendant
10.2015 - 03.2016

Job overview

  • Provided exceptional customer service while managing multiple responsibilities such as sorting laundry drop-off orders or attending to incoming inquiries about services offered.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
  • Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
  • Assisted customers with machine operation and troubleshooting, resolving issues promptly to minimize downtime.
  • Handled cash transactions accurately, maintaining proper records of daily sales and expenses.
  • Educated customers on best practices for washing various types of garments, ensuring optimal results from their laundry experience.
  • Maintained the appearance of the laundromat by conducting regular inspections and scheduling repairs when necessary.

Education

Post University
Waterbury, CT

Haven’t Finished from Psychology

Skills

  • Performance Tracking
  • Sales strategy development
  • Cold-calling
  • Brand representation
  • Product Knowledge Expertise
  • Closing techniques
  • Sales process optimization
  • Resilience Under Pressure
  • Strong negotiation skills
  • Adaptability to Change
  • Follow-up Techniques
  • Goal-oriented mindset
  • Sales Conversion
  • Friendly and Enthusiastic
  • Lead Follow Up
  • Building Value In Product
  • Negotiations strength
  • Appointment Scheduling
  • Sales closing
  • Customer Assistance

Timeline

Automotive Sales Consultant

HALL HYUNDAI NEWPORT NEWS
07.2022 - Current

Assistant Housekeeping Manager

DoubleTree by Hilton
08.2021 - 07.2022

Technical Support Advisor

Ibex Global
09.2020 - 04.2021

Front End Associate

Target
09.2019 - 05.2020

Housekeeping

Kingsmill Resort
05.2019 - 06.2020

Supervisor

Red Coats Inc
10.2016 - 03.2020

Assistant Manager

7-Eleven
03.2016 - 10.2017

Dog Handler/Trainer

Wags Doggie Daycare
10.2015 - 03.2016

Laundromat Attendant

WASHLAND
10.2015 - 03.2016

Post University

Haven’t Finished from Psychology

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Lori Dennis