Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori Deters

Las Vegas

Summary

Polite and professional Food Server/ PIC that is successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Call Center Customer Service Specialist

Various
08.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer account discrepancies and concerns.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Foster Parent

Self Employed Services
10.2012 - 07.2019
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
  • Helped reunify birth families through coordinated visitation strategies.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Facilitated family meetings to ensure communication and collaboration between family members.

Food Server - PIC

Denny's Restaurants
02.1998 - 10.2016
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Associate of Arts - Sociology

Long Beach City College
Long Beach, CA

Skills

  • Customer Communication
  • Customer Service Optimization
  • Conflict Resolution Techniques
  • System Documentation
  • Quality Control
  • Cash Handling
  • Till Counting
  • Problem-Solving Skills
  • Training and Development
  • Verbal and Written Communication
  • Delivery Tracking
  • Client Interactions
  • Product Knowledge
  • Resolving Issues
  • Answering Questions
  • Product or Service] Expertise
  • Issue and Complaint Resolution
  • Sales and Upselling
  • Calm and Professional Under Pressure

Certification

  • Southern Nevada Health Card

Timeline

Call Center Customer Service Specialist

Various
08.2019 - Current

Foster Parent

Self Employed Services
10.2012 - 07.2019

Food Server - PIC

Denny's Restaurants
02.1998 - 10.2016

Associate of Arts - Sociology

Long Beach City College

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Lori Deters