Lori DiBiase
Parrish,Florida
Summary
Dynamic Vice President of Customer Experience with extensive expertise in leading cross-functional teams, developing strategic initiatives, and driving sustainable growth. Proven track record of cultivating strong stakeholder relationships, optimizing operational processes, and leveraging technology to enhance productivity. Adept at identifying growth opportunities and forging strategic partnerships to achieve long-term success.
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
38
38
years of professional experience
Work History
Vice President of Customer Experience
Fusion Transport
07.2022 - 12.2024
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
Vice President of Operations
Advantage Food Marketing
Roslyn Heights, New York
11.1986 - 05.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Director of Logistics and Customer Service
Buitoni Food Company
04.2021 - 06.2022
- Developed comprehensive logistics plans to support company growth, increasing market share in a competitive industry.
- Identified bottlenecks in logistics processes and implemented targeted solutions for smoother operations.
- Established effective communication channels among team members for improved collaboration and decisionmaking.
- Facilitated seamless integration of new acquisitions into existing logistics networks, ensuring uninterrupted service for customers during organizational changes.
- Collaborated with sales and marketing teams to forecast demand accurately and plan inventory accordingly, minimizing stockouts and overstocks.
- Led cross-functional teams to achieve ambitious project goals within time constraints, resulting in successful project completions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Negotiated favorable contracts with suppliers and carriers, ensuring cost savings without compromising quality or delivery times.
- Assessed risk factors in the supply chain proactively, devising contingency plans to minimize potential disruptions efficiently.
- Enhanced customer satisfaction with efficient inventory management and timely order fulfillment.
Vice President of Supply Chain & Customer Service
Newman's Own, Inc.
11.2006 - 04.2021
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Increased company growth through collaboration with sales and marketing departments.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Monitored key business risks and established risk management procedures.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Devised and presented business plans and forecasts to board of directors.
- Formulated and executed strategic initiatives to improve product offerings.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Directed technological improvements, reducing waste and business bottlenecks.
Education
MBA - Supply Chain Management
Quinnipiac University
Hamden, CT05-2014
Bachelor of Science - Management And Communications
Adelphi University
Garden City, NY05-1994
Skills
- Training and mentoring
- Presentations
- Performance monitoring
- Customer and employee rapport
- Performance metrics analysis
- Policy and procedure development
- Forecasting
- Market trends and analysis
- Performance monitoring and evaluation
- Proposals and presentations
- Performance data analysis
- Cross-functional team leadership
- Operational leadership
- Strategic business planning
- Risk Management
- Negotiation
- Problem-solving abilities
- Operational Efficiency
- Team building
- Conflict Resolution
- Strategic Partnerships
- Crisis Management
- Budgeting and forecasting
- Problem-solving aptitude
- Performance Metrics
- Negotiation Tactics
- Brand Development
- Supply Chain Management
- International business
- Defining company vision
Affiliations
- Association for Operations Management (APICS)
- Council of Supply Chain Management Professionals (CSCMP)
Timeline
Vice President of Customer Experience
Fusion Transport
07.2022 - 12.2024
Director of Logistics and Customer Service
Buitoni Food Company
04.2021 - 06.2022
Vice President of Supply Chain & Customer Service
Newman's Own, Inc.
11.2006 - 04.2021
Vice President of Operations
Advantage Food Marketing
11.1986 - 05.2024
MBA - Supply Chain Management
Quinnipiac University
Bachelor of Science - Management And Communications
Adelphi University
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