Lori Dick

- Built long-term supplier relationships with vendors, customers and co-workers to ensure health care products were consistently available to health care providers and patients

- Established purchasing strategies by vendor to ensure service levels met acceptable standards while optimizing inventory and minimizing costs

- Reviewed due orders on a a daily basis and released them as necessary utilizing Manhatten Associates software package

- Maintained vendor and item set up information including service level, lead time defaults, demand forecasts and units of measure utilizing SAP software

-Tracked current and overdue orders with vendors, carriers and distribution centers

- Analyzed exception reports monthly and adjusted demand forecasts accordingly

- Reviewed overstock reports quarterly and coordinated with vendors to return product or with distribution centers to transfer product

- Consistently exceeded turn and backorder goals

- Maintained an overstock percentage half that of the department average

- Contacted nursing facilities on a monthly basis for medical supply orders

- Performed all record-keeping functions on orders, calculated new monthly order quantities and entered orders in computer system for product shipment

- Utilized Microsoft Word, Excel and the AS400 system

- Progressed to a Senior Representative within the first year of employment

- Provided product information and recommended services based on customer need

- Determined appropriate action necessary to initiate resolution of customer problems

- Trained newly-hired customer service representatives

- Managed multiple customer survey projects from implementation through completion

- Delegated project tasks to internal resources and monitored progress

- Recommended additional services, provided quotations and coordinated project activities

- Managed financial activities including timely invoicing, cost analysis and forecasting