Lori Dickerson
Richmond,IN
Summary
Dynamic customer service professional with extensive customer service experience, excelling in problem resolution and relationship building. Proven track record in enhancing customer satisfaction through effective communication and training development. Adept at utilizing CRM software to streamline operations and improve service delivery. Committed to fostering positive client experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hardworking and passionate job seeker with strong organizational skills eager to secure a customer service position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Indiana Bureau of Motor Vehicles
11.2024 - Current
- Helped customers with questions about products, services, and general company info, making sure they got the answers they needed.
- Responded quickly and professionally to potential customers interested in what we offered.
- Took the lead in developing and improving training processes to strengthen our customer service team.
- Assisted customers with product selection, placed orders, and made sure they had a smooth and positive experience from start to finish.
- Focused on delivering fast, efficient service to make customers feel prioritized and valued.
- Adapted quickly to changes in procedures or priorities, always staying positive and solutions-focused.
- Handled issues that involved multiple departments, ensuring they were resolved thoroughly to keep customers happy and coming back.
- Used my deep knowledge of our products and services to create a welcoming environment and consistently deliver great service.
- Maintained a high level of professionalism and energy in all interactions with both customers and coworkers.
- Managed cash drawers at several checkout stations, ensuring everything was accurate and fully stocked throughout the day.
Owner/Operator
The Hair District
08.2017 - 11.2024
- Handled customer complaints in a professional, calm manner—listening carefully, gathering details, and finding fair solutions.
- Built strong, long-term relationships with customers by presenting a professional image and quickly resolving any scheduling or delivery issues.
- Oversaw the daily operations of the business, making sure everything ran smoothly.
- Trained and encouraged team members to handle daily tasks efficiently and confidently.
- Made sure the workspace and equipment stayed clean, organized, and in good working condition to keep things running at their best.
- Created a business plan along with clear processes and procedures to ensure we consistently delivered top-quality products/services.
- Regularly reviewed finances—looking at income and expenses—and adjusted strategies to boost profitability.
- Worked carefully and safely to prevent accidents and avoid unnecessary delays in operations.
Education
Cosmetology -
David Demuth Institute of Cosmetology
Richmond, IN06.2017
Diploma -
Richmond High School
Richmond, IN05.2017
Skills
- Scheduling
- Account updating
- Account management
- Problem resolution
- Merchandise upselling
- Sales closing
- Multi-task management
- Retail marketing
- Grammar
- Hospitality and accommodation
- Positive and professional
- Verbal and written communication
- Credit card payment processing
- Courteous demeanor
- De-escalation techniques
- Product knowledge
- Follow-up skills
- Relationship building
- Stress management
- Coordination
- Filing
- Customer relationship management (CRM)
- Customer service
- Time management
- Team collaboration
- Dispute resolution
- Active listening
- Adaptive team player
- Critical thinking
- Task prioritization
- Cultural awareness
- Order fulfillment
- Team development
- Punctuality and reliability
- Calm demeanor
- Client relations
- Customer education
- Administrative support
- Product promotion
Timeline
Customer Service Representative
Indiana Bureau of Motor Vehicles
11.2024 - Current
Owner/Operator
The Hair District
08.2017 - 11.2024
Cosmetology -
David Demuth Institute of Cosmetology
Diploma -
Richmond High School
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