Lori Dolecki
Santee,CA
Summary
Motivated individual with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Optical Dispenser
Southern California Permanente Medical Group
11.2001 - 01.2024
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Educated clients on proper eyewear care techniques, prolonging lifespan of their glasses or contact lenses.
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
- Contributed to the store''s success by identifying areas for improvement in operations and implementing necessary changes.
- Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
Optical Dispenser
Dr Marilyn Carter, OD And Doctor Robert Evans, OD
06.1998 - 11.2001
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Optical Dispenser
Dr Louis E Chesner , OD
03.1996 - 06.1998
- Performed basic vision testing for new patients.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Education
High School Diploma -
Mount Miguel High School
Spring Valley, CA06.1987
Skills
- Communication and Interpersonal Skills
- Computer Skills
- Attention to Detail
- Data Verification
- Analytical Thinking
- Patient History Documentation
- Customer Service
Certification
- Optical Dispenser training, Regional Occupational Program - 1989-1990
Timeline
Optical Dispenser
Southern California Permanente Medical Group
11.2001 - 01.2024
Optical Dispenser
Dr Marilyn Carter, OD And Doctor Robert Evans, OD
06.1998 - 11.2001
Optical Dispenser
Dr Louis E Chesner , OD
03.1996 - 06.1998
High School Diploma -
Mount Miguel High School
- Optical Dispenser training, Regional Occupational Program - 1989-1990
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