Lori D’onofrio
Manassas,VA
Summary
Driven Area Sales Manager with 30+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
22
22
years of professional experience
Work History
Area Sales Manager
IMG Hotels
06.2019 - Current
- Proactive and reactive sales management, to achieve budgeted total revenue for the Rooms, and events segment of business at the hotel
- Build lasting and productive client/Agent relationships, through effective and efficient proactive sales management
- Seek out new clients and business that would increase revenue for the hotel
- Create a motivated sales team committed to achieving beyond targeted results
- Assist in creating a sales culture throughout the hotel through effective communication/training
- May assist in developing and implement sales actions plan as assigned
- Actively solicit business for meetings and events that require guest rooms with meeting space
- Identify new ways to expand existing client base
- Negotiate hotel services with guests to achieve maximum profitability while meeting the guests’ needss.
Sales Coordinator
IMG Hotels
10.2017 - 06.2019
- Booking groups/weddings/schools, workshops, parties
- Maintain social media and all hotel websites
- Operations side: I work with the front desk to maintain procedures, housekeeping staff, kitchen staff, and maintenance staff, do the ordering, and work with the GM to maintain the everyday operations of the hotel.
GSA Supervisor
Hampton Inn Manassas, VA
04.2014 - 10.2017
- Training all team members for front desk positions
- Customer service for all incoming guests such as checking in and out, making travel arrangements for all size groups, and any guest inquiries to ensure they have the best experience
- Took the initiative to learn the sales side
- Manage billing for guests and events
Sales Manager
Letache/MVC Boutique
07.2012 - 04.2014
- Managed Opening and closing at 2 locations, managed all aspects of the business- customer service, receiving merchandise, product displays, and cash control on each shift
- Operations
Supervisor
Tantastic Salon
01.2003 - 01.2014
- Opening and/or closing business, Answer phones, scheduling appointments, receiving payments for services, data entry
Personal Secretary
Page Law Office
01.2008 - 03.2013
- Filing, answering phones, scheduling appointments, sending emails as needed
Waitress, Bartender, Trainer, Shift Supervisor
Glory Days Restaurant Manassas VA
04.2002 - 06.2004
- Serviced customers in all areas of business, after 6 mo
- Was on the training team, FOH supervisor when needed
Skills
- Relationship Building
- Sales Presentations
- Territory Management
- Sales team supervision
- Contract Negotiations
- Sales Tracking
- Key account growth
- Partnership Development
- Account Monitoring
- Closing strategies
- New Account Development
- Rapport and relationship building
- Customer Complaint Resolution
- Sales Reporting
- Time Management
- Staff Training and Development
Managementleadership
Managed multiple functions and small teams to help achieve company goals at high levels. I always want to learn more to advance to the next step. My strong communication skills have helped build strong guest relations at the Hampton Inn and other jobs, which has increased return guest business and reduced guest complaints. I have many letters and surveys that I have kept over the years about my excellent performance from guest feedback. Through my excellent customer service skills, I have been able to increase sales at multiple jobs by Training the team as well as myself to deliver the best guest experience at all times
Skillsachievements
- ONQ
- R&I
- Audit
- Basic Delphi
- Advanced Purchasing
- Direct Billing
- Deposits
- Lighthouse
- Housekeeping
- Breakfast
- Microsoft Word
- Basic Excel
- Hilton Core Sales
Professionalreferences
- Barbara Frew, 571.719.5352, 15 years, Hospitality
- Luanna Fitzgerald, 703.577.9389, 20+ years, Hospitality
- Thida Win-Love, 517.277.1310, 20+ years, Hospitality
- Rediet Getachew, 571.466.6960
- Dominic Ferrier, 571.645.8321
Leadership Experience
I have taken a leadership role at both Hampton Inn’s, which has earned me the Employee of the Year twice and Employee of the Month multiple times.
References
- Lisa Cole, 571.276.7860, Friend
- Nadine Donofrio, 703-447-1170, Mother
- Tina Rust, 571.233.4916, Friend
- Sheila Hart, 540-316-7322, Friend
Timeline
Area Sales Manager
IMG Hotels
06.2019 - Current
Sales Coordinator
IMG Hotels
10.2017 - 06.2019
GSA Supervisor
Hampton Inn Manassas, VA
04.2014 - 10.2017
Sales Manager
Letache/MVC Boutique
07.2012 - 04.2014
Personal Secretary
Page Law Office
01.2008 - 03.2013
Supervisor
Tantastic Salon
01.2003 - 01.2014
Waitress, Bartender, Trainer, Shift Supervisor
Glory Days Restaurant Manassas VA
04.2002 - 06.2004