Summary
Overview
Work History
Education
Skills
Timeline
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Lori Draper

Weldon,NC

Summary

Dynamic and detail-oriented professional with extensive experience at Hampton Inn By Hilton, excelling in night audit processes and customer service. Proven ability to enhance guest satisfaction through effective problem resolution and critical thinking. Skilled in data entry and maintaining workplace cleanliness, ensuring operational efficiency and high-quality service delivery.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

22
22
years of professional experience

Work History

Laundry Attendant

Grant Park Laundry
07.2024 - 06.2025
  • Operated washers and dryers efficiently to ensure timely completion of laundry tasks.
  • Sorted and categorized linens and garments based on cleaning requirements and fabric types.
  • Maintained cleanliness and organization of laundry area to promote safety and efficiency.
  • Inspected finished items for quality assurance, ensuring high standards were met before distribution.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.

Customer Service Representative

Klix
06.2022 - 02.2024
  • Resolved customer inquiries efficiently through knowledge of products and services.
  • Managed order processing using internal software, ensuring accuracy and timely fulfillment.
  • Trained new team members on customer service protocols and system navigation.
  • Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
  • Developed and maintained comprehensive product knowledge to assist customers effectively.

Night Auditor

Hampton Inn By Hilton
04.2016 - 06.2022
  • Managed night audit processes, ensuring accurate financial reporting and balancing of daily transactions.
  • Supervised front desk operations during overnight shifts, enhancing guest satisfaction and service qualplemented process improvements that reduced discrepancies in nightly reports and streamlined auditing tasks.
  • Implemented process improvements that reduced discrepancies in nightly reports and streamlined auditing tasks.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Coordinated communication between departments to ensure seamless operations during overnight hours and address guest inquiries effectively.
  • Conducted thorough inspections of hotel facilities to maintain compliance with safety and cleanliness standards.

Night Auditor

Hampton Inn By Hilton
05.2003 - 04.2016
  • Supervised front desk operations during overnight shifts, enhancing guest satisfaction and service quality.
  • Collaborated with management to develop strategies for optimizing occupancy rates during peak periods.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Education

High School Diploma -

Halifax Academy
Roanoke Rapids, NC
06-1982

Skills

  • Workplace cleanliness
  • Laundry room operations
  • Laundry equipment operation
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Computer proficiency
  • Complaint handling
  • Professional telephone demeanor
  • Follow-up skills

Timeline

Laundry Attendant

Grant Park Laundry
07.2024 - 06.2025

Customer Service Representative

Klix
06.2022 - 02.2024

Night Auditor

Hampton Inn By Hilton
04.2016 - 06.2022

Night Auditor

Hampton Inn By Hilton
05.2003 - 04.2016

High School Diploma -

Halifax Academy

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