Lori Dreyfus
Retail sales and Management
West Hempstead,NY
Summary
Results-driven sales leader with extensive experience in team management and sales strategy. Proficient in sales forecasting and customer relationship management, achieving significant sales growth and customer retention. Known for adaptability and strong communication skills, effectively addressing market challenges. Focused on building a high-performance team culture and ensuring exceptional customer satisfaction.
Overview
24
24
years of professional experience
Work History
Lead Client Advisor
Gucci
New York, NY
11.2012 - 11.2025
- Supervised sales team to achieve daily targets and improve overall store performance.
- Trained and mentored new staff on customer service excellence and product knowledge.
- Analyzed sales data to identify trends and implement strategies for increased sales.
- Ensured compliance with brand standards in visual merchandising and store presentation.
- Cultivated strong client relationships, enhancing customer loyalty and satisfaction.
- Trained new team members on operational procedures and best practices in luxury retail.
- Delivered tailored product recommendations based on individual client preferences and needs.
Assistant Manager
Annie Sez
Ozone Park, NY
01.2011 - 11.2012
- Trained new associates on store policies, merchandising standards, and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Developed promotional displays to enhance product visibility and drive sales during peak periods.
- Led team in executing merchandise displays to enhance customer engagement and sales.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Reported issues to higher management with great detail.
Department Manager
Nordstrom
Seattle, WA
09.2001 - 03.2010
- Led sales team to exceed monthly targets through strategic planning and effective coaching.
- Developed and implemented training programs to enhance product knowledge and customer service skills.
- Fostered strong relationships with customers to drive loyalty and repeat business within store operations.
- Established clear performance expectations for staff members which led to increased accountability.
Education
Bachelor of Science - Human Services
Metropolitan State University of Denver
Denver, COSkills
Forecasting sales trends
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Relationship management
- Cash handling
- Salesfloor maintenance
- Client relations
Team leadership
CRM planning
Performance assessment
Client engagement
Staff development
Timeline
Lead Client Advisor
Gucci
11.2012 - 11.2025
Assistant Manager
Annie Sez
01.2011 - 11.2012
Department Manager
Nordstrom
09.2001 - 03.2010
Bachelor of Science - Human Services
Metropolitan State University of Denver