Summary
Overview
Work History
Education
Skills
Software
Timeline
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Lori Drury

First Assistant Manager
Fortson,GA

Summary

Experienced Administrative Assistant with over 25 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Proficient at delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.

Overview

6
6
years of professional experience

Work History

First Assistant Manager

PSP Inc. DBA Steak-N-Shake
Columbus, GA
04.2020 - Current
  • Over see day to day operations of a restaurant with 50 plus employees.
  • Make sure all crew is on task at their station daily at the start of each shift.
  • Monitor dining room meal ticket times to be sure food is being delivered to customers in 8 minutes or less. Monitor drive thru ticket times to be sure total time from ordering at the menu board to leaving with food is less than 3 minutes.
  • Post all positions on indeed monthly, schedule and conduct all interviews, as well as, all orientations and training schedules for new employees.
  • Mentor employees on a daily basis to ensure employee retention.

Administrative Assistant

ServiceMaster Fire & Water Restoration
Fortson, GA
03.2017 - 09.2019
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Kept track of all Certificates of Insurance for all vendors and subcontractors.
  • Scheduled appointments for all project managers and owners.
  • Entered weekly payroll for all staff.

Collections Agent

Motor Acceptance
Columbus, GA
09.2013 - 03.2016
  • Reached out to approximately 600 account holders daily.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained compliance with fair debt practices and regulatory guidelines.
  • Achieved performance goals on consistent basis.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.

Education

High School Diploma -

Plant City High School
Plant City, FL

Skills

Recruiting and interviewing

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Software

MS Office (Word, Excel, Outlook)

Timeline

First Assistant Manager

PSP Inc. DBA Steak-N-Shake
04.2020 - Current

Administrative Assistant

ServiceMaster Fire & Water Restoration
03.2017 - 09.2019

Collections Agent

Motor Acceptance
09.2013 - 03.2016

High School Diploma -

Plant City High School

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Lori DruryFirst Assistant Manager