Lori Dueitt

• Addressed billing questions for seamless account management.
• Supported team performance by sharing best practices during team huddles.
• Handled high call volumes while maintaining quality service delivery.
• Processed customer requests to ensure timely updates on accounts.
• Maintained accurate records of customer interactions for better service tracking.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Investigated and resolved customer inquiries and complaints quickly.

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Developed policies and procedures for effective practice management.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Supervised team of 18/20 office personnel.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

• Manage office phone lines by answering calls and directing messages to team members.
• Monitor Referral Website and pass out incoming referrals to schedulers.
• Enter insurance and demographics into system for patients to be scheduled.
• Retrieve faxes and upload documents to patient charts.
• Inform patients of financial responsibilities prior to rendering services.
• Train new staff on GMED
• Crossed trained for front desk. Checking in patients and collecting copays
• Assist Practice Manager with daily activities and Schedulers

• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Monitored schedules and calendar obligations for the doctors.
• Trained new staff on office procedures and office system.
• Reviewed all times sheets and forwarded over to accountant for payroll.
• Conducted interviews for hiring new staff.
• Within 4 month of hire date promoted to Front Office Manager

• Scheduled appointments for patients via phone and in person.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Managed front office customer service, appointment management, billing and administration tasks.
• Billed office visits and in house procedures.
• Trained all new staff members
• Room patients and took vitals
• Called in prescriptions
• Started position as front desk and with in 1 year promoted to Front Desk Manager

* Practice bought out by HCA *

• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Entered insurance, demographics and health history into system.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Managed all transportation for all Dialysis patients
• Worked on aging report and appealed claims.

* Facility closed within 1 year *

• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Posted daily charges
• Worked Collections reports and called on claims.

• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Photocopied insurance cards, documented details and verified patient coverage for appointments.
• Called and scheduled all CT scam and Ultrasounds
• Daily collections