Lori Dunn Dalton
Hartselle
Summary
Results-driven individual with a strong background in customer relationship management and effective communication. Experienced in supervising teams and maintaining high standards of service. Committed to fostering a positive shopping environment and ensuring compliance with company policies.
Overview
36
36
years of professional experience
Work History
Night Manager
Dollar General
Brooksville
11.2024 - Current
- Supervised nightly store operations and ensured compliance with company policies.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Enforced safety protocols to create a secure shopping environment for customers and staff.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Established friendly relationships with regular guests, members and residents.
- Communicated regularly with vendors regarding product availability and pricing information.
Billing Clerk
Landers Mclarty Nissan
Huntsville
04.2010 - 08.2015
- Processed customer invoices using billing software daily.
- Collaborated with team members to improve billing processes.
- Supported month-end closing activities by preparing reports.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted with other administrative tasks as assigned.
- Managed all payments processing, invoicing and collections tasks.
- Prepared bills, invoices, and bank deposits as needed.
Inventory Specialist
Lynn Layton Chevrolet
Decatur
10.2009 - 04.2010
- Managed inventory levels to ensure optimal stock availability for service operations.
- Conducted regular audits to maintain accurate inventory records and data integrity.
- Participated in physical inventory counts to keep information accurate and current.
- Entered information into system to update status reports.
Office Manager
Serra Chevrolet
Birmingham
04.1990 - 07.2009
- Managed daily office operations and maintained efficient workflow.
- Developed and implemented office policies to enhance productivity.
- Supervised administrative staff and provided training as needed.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Computed balances, totals or commissions to support accounting team.
Education
High School Diploma -
Hartselle High
Hartselle, AL05-1987
Hartselle High
Hartselle, ALSkills
- Store operations
- Safety compliance
- Customer satisfaction
- Vendor communication
- Inventory management
- Customer relationship management
Timeline
Night Manager
Dollar General
11.2024 - Current
Billing Clerk
Landers Mclarty Nissan
04.2010 - 08.2015
Inventory Specialist
Lynn Layton Chevrolet
10.2009 - 04.2010
Office Manager
Serra Chevrolet
04.1990 - 07.2009
High School Diploma -
Hartselle High
Hartselle High