Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Dusenberry

Chapel Hill

Summary

Dynamic owner and innkeeper at The Inn At Tabbs Creek, excelling in customer relationship management and team leadership. Enhanced customer satisfaction through innovative marketing strategies and streamlined operations, achieving a significant increase in repeat business. Proven expertise in business operations and a commitment to fostering a positive workplace culture.

Overview

25
25
years of professional experience

Work History

Owner/Innkeeper

The Inn At Tabbs Creek
10.2008 - 12.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Regional Training Coordinator

Metrolina Green Houses
05.2007 - 06.2010
  • Served as a subject matter expert for various topics related to regional operations, contributing valuable insights during organizational meetings.
  • Coordinated cross-functional team workshops to foster collaboration and knowledge sharing among employees.
  • Promoted a positive organizational culture by exemplifying company values and fostering a strong sense of teamwork among colleagues.
  • Developed custom training materials tailored to specific job roles within the region.
  • Implemented innovative e-learning solutions to accommodate diverse learning styles among regional employees.
  • Created engaging visual aids and presentations, enhancing the overall effectiveness of each training session.
  • Facilitated regular networking events within the region, allowing staff members to build connections with peers from different departments or locations.
  • Provided regular feedback on employee progress to managers, enabling them to make informed decisions regarding promotions or additional development opportunities.
  • Established a positive learning environment that encouraged open communication and active participation from trainees.
  • Monitored training program performance metrics, adjusting content or delivery methods as needed for optimal results.
  • Collaborated with management to identify skills gaps and create targeted training initiatives.
  • Championed continuous improvement initiatives by encouraging employee feedback on existing programs and incorporating suggestions into future modifications.
  • Improved retention rates by providing ongoing support and guidance for new hires in the region.
  • Enhanced employee skill sets by developing and implementing comprehensive regional training programs.
  • Assisted in the creation of career development plans for employees seeking advancement opportunities within the organization.
  • Streamlined training processes, resulting in increased efficiency and reduced costs.

District Manager

Metrolina Green Houses
03.2005 - 05.2007
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

Garden Center Manager

Witherspoon Rose Culture
03.2004 - 03.2005
  • Partnered with other local businesses and organizations for cross-promotions and joint events driving more visibility towards our Garden Center.
  • Recruited top talent by conducting thorough interviews and maintaining an attractive workplace culture.
  • Enhanced customer satisfaction by providing expert advice on plant selection and care.
  • Handled customer complaints professionally, resolving issues promptly to ensure repeat business.
  • Coordinated seasonal workshops for customers, providing hands-on learning opportunities for various gardening topics.
  • Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
  • Monitored business performance regularly, adjusting strategies as needed to optimize profitability.
  • Organized successful community events that promoted the garden center''s brand awareness and increased customer loyalty.
  • Implemented effective loss prevention measures to reduce shrinkage in high-risk areas.
  • Maintained a clean and inviting store environment, prioritizing safety for customers and employees alike.
  • Managed inventory effectively, ensuring stock levels were maintained for seasonal demands.

Live Nursery District Trainer

Lowes Home Improvment
04.2002 - 03.2004
  • Provided coaching and mentorship to trainers across the district, resulting in a consistent approach to instruction and increased learner outcomes.
  • Streamlined administrative processes for efficient scheduling, tracking, and reporting of district-wide training activities.
  • Facilitated ongoing professional development opportunities for employees, fostering a culture of continuous learning.
  • Championed diversity and inclusion within all aspects of district training programs, promoting cultural competence among staff.
  • Identified performance gaps through analysis of employee data, leading to targeted interventions that improved overall productivity.
  • Improved district training programs by conducting thorough needs assessments and implementing tailored solutions.
  • Enhanced employee skill sets through development and execution of comprehensive training curriculums.
  • Aided workers with job improvement skills while developing alternative training methods.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Live Nursery Specialist

Lowes Home Improvment
02.2000 - 03.2004
  • Facilitated workshops and seminars to educate customers on various gardening topics, expanding their knowledge and fostering loyalty.
  • Contributed towards achieving sustainability goals by incorporating eco-friendly practices into daily operations.
  • Organized seasonal promotions that effectively showcased featured plants while boosting overall sales revenue.
  • Coordinated with fellow team members to complete large-scale projects efficiently without sacrificing attention to detail or quality standards.
  • Demonstrated strong leadership skills, effectively managing a team of nursery professionals while fostering an environment of collaboration and continuous growth.
  • Cultivated an inviting atmosphere within the nursery by maintaining clean, well-organized spaces that inspired creativity among customers and staff alike.
  • Maintained strong vendor relationships for a consistent supply of high-quality plants at optimal prices.
  • Reduced inventory loss by closely monitoring stock levels and promptly addressing any discrepancies.
  • Collaborated with landscape designers to provide expert plant recommendations tailored to specific projects.
  • Increased repeat business with exceptional customer service skills, extensive product knowledge, and genuine passion for horticulture.
  • Enhanced customer experience by offering personalized advice on plant selection and care.
  • Actively listened to customer feedback, adapting products, services, or processes as needed in order to enhance satisfaction levels.
  • Implemented an efficient inventory management system, streamlining operations and reducing waste.
  • Boosted sales through the creation of visually appealing displays and accurate product information.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Bachelor of Arts - Philosophy / Business

St. Andrews College
Laurinburg, NC
06-1987

Skills

  • Business operations
  • Customer relationship management
  • Team management
  • Employee training
  • Marketing strategies
  • Quality assurance
  • Inventory management
  • Regulatory compliance
  • Financial management

Timeline

Owner/Innkeeper

The Inn At Tabbs Creek
10.2008 - 12.2024

Regional Training Coordinator

Metrolina Green Houses
05.2007 - 06.2010

District Manager

Metrolina Green Houses
03.2005 - 05.2007

Garden Center Manager

Witherspoon Rose Culture
03.2004 - 03.2005

Live Nursery District Trainer

Lowes Home Improvment
04.2002 - 03.2004

Live Nursery Specialist

Lowes Home Improvment
02.2000 - 03.2004

Bachelor of Arts - Philosophy / Business

St. Andrews College

Similar Profiles

CREATE PROFILE
Lori Dusenberry