Lori Edelman
Summary
Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
Work History
ECommerce Manager
Wegmans
08.2023 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Cheeseshop Team Leader
Wegmans
07.2022 - 08.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
Bakery Manager
Wegmans
10.2017 - 07.2022
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Bakery Manager
Wegmans
01.2015 - 10.2017
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
Bakery Management Trainee
Wegmans
03.2013 - 01.2015
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
Deli Bakery Manager
Food Lion
01.2006 - 03.2011
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
Education
High School Diploma -
Northern High School
Owings, MD06.1988
Skills
- Adaptable and Flexible
- Data Entry
- Positive Customer Engagement
- Daily Workflow Improvement
- Staff Training
- Issue Resolution
- Leading Employees
- Staff Management
- Information Security
Timeline
ECommerce Manager
Wegmans
08.2023 - Current
Cheeseshop Team Leader
Wegmans
07.2022 - 08.2023
Bakery Manager
Wegmans
10.2017 - 07.2022
Bakery Manager
Wegmans
01.2015 - 10.2017
Bakery Management Trainee
Wegmans
03.2013 - 01.2015
Deli Bakery Manager
Food Lion
01.2006 - 03.2011
High School Diploma -
Northern High School
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