LORI EDWARDS
Arlington,TX
Summary
To obtain a position in which I will utilize customer service and proficient computer skills, learn new skills and gain the opportunity for advancement.
Overview
20
20
years of professional experience
Work History
Account Specialist
Palmer Logistics
08.2021 - 06.2024
- Managed multiple accounts while demonstrating exceptional organizational skills and attention to detail
- Processed orders while checking for accuracy and closed orders
- End of Month Billing
- Scheduled delivery/pick up appointments with carriers
- Handled inventory counts
- SAP, Accuplus, Outlook, Microsoft Word, Excel and Powerpoint
- Received client satisfaction due to timely resolutions and billing disputes.
- Actively participated in cross-functional teams to develop innovative solutions that addressed recurring challenges faced by Account Specialists.
- Facilitated smooth onboarding process for new clients by effectively communicating expectations and requirements throughout the transition period.
Customer Care/Retail Operations Manager
Ashley Home store
02.2013 - 03.2020
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled office clericals, processed sales, and addressed customer concerns
- Assisted in all departments including sales floor, warehouse, and customer service.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
Phlebotomist
Carter BloodCare
01.2004 - 01.2011
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Diploma - Medical Assisting
Remington College
06.2004
High School Diploma -
Sam Houston High School
05.2003
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Account updating
- Billing resolutions
- Client Engagement
- Schedule Coordination
- Cash Handling
- Decision-Making
- Time Management
- Attention to Detail
- Multitasking
- Order Processing
- Microsoft Teams
- Organizational Skills
Timeline
Account Specialist
Palmer Logistics
08.2021 - 06.2024
Customer Care/Retail Operations Manager
Ashley Home store
02.2013 - 03.2020
Phlebotomist
Carter BloodCare
01.2004 - 01.2011
Diploma - Medical Assisting
Remington College
High School Diploma -
Sam Houston High School
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