Lori Edwards
Picayune,MS
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Poised to drive team success and deliver positive results through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. A proactive approach ensures readiness to contribute effectively in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Hospice Social Worker
Anvoi Hospice
07.2025 - Current
- Hospice Social worker hired for Sante Fe, New Mexico
- Remote position is now PRN
Hospice Social Worker
Mountain Home Health Care
08.2022 - 07.2025
- Hired as a hospice social worker and added home health social worker assignments.
- Adapted to additional assignment load with supervision with LCSW, BACS.
- Completed LCSW hours and expecting to take the exam in October.
- Collaborated with nurses and others in my office.
- Connection with hospice clients and their families, establishing rapport.
- Ability to accept when clients are not interested in social worker visits, yet open to seeing them when they have a need.
- Compassion for others, co-workers, clients, and their families.
Hospice Social Worker
Audubon Hospice
01.2022 - 06.2022
- Patient assessments and family bereavement assessments on all new patients within 5 days of admit.
- Monthly visits to all patients homes or nursing home facilities.
- Traveled within a 50 miles radius outside of Baton Rouge, Louisiana.
- Met with patients and their families to provide emotional empathic listening.
- Documentation on monthly visits.
Renal Social Worker
Fresenius Kidney Care
10.2019 - 01.2022
- Worked at 2 clinics with 120 pt's and their families, doctors, nurses, managers and other MSW's at other clinics.
- Educating pt's on kidney transplant (working with transplant centers through the whole process), patient good health practices.
- Assisting with patient and family needs, including NH placement, bed bugs, anxiety, depression, PTSD, compliance with dialysis, support for emotional needs.
- Monthly Interdisciplinary team meetings where we shared information, and ways to assist and benefit patients needing the most support.
- Responsible for monthly notes and various requests per management and state requirements.
Sales Associate
Dillards, Inc.
11.2014 - 08.2019
- Delivered exceptional customer service to enhance shopping experience and build client loyalty.
- Collaborated with team members to maintain visual merchandising standards and product presentation.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new sales associates on operational procedures and company policies to promote effective teamwork.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Office Assistant
Louisiana State University Philosophy and Religious Studies
11.2014 - 05.2016
- Coordinated scheduling for meetings, appointments, and travel arrangements, optimizing executive time management.
- Oversaw maintenance of office equipment, coordinating repairs to minimize downtime and ensure operational continuity.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Purchased and maintained office supplies.
Team Leader
Independent Living
06.2012 - 11.2014
- Trained and guided team members to improve the quality of living for people with disabilities through team meetings, planning and implementing of person-centered plans.
- Aided individual clients with needed assistance while encouraging their self-efficacy.
- Managed individuals with cerebral palsy and other multiple and severe disabilities.
- Supervised co-worker hours and developed monthly itinerary with client.
Administrative Secretary/Paraprofessional
Farmington Public Schools
10.1999 - 03.2012
- Overseer of hiring and scheduling of custodial and maintenance operations personnel - 7 years
- Generated payroll, workers compensation and benefits for 120 employees - 7 years
- Responsible for custodial coverage and communicating to administrator at 27 school buildings - 7 years
- First responder as front desk secretary and counseling secretary at Power Middle School - 5 years
- Collaborated with teachers, co-workers and students in classrooms with severely multiply challenged middle school children - 1 year
Education
Master's degree - Social Work
Louisiana State University
Baton Rouge, LA06.2019
Bachelor's degree - Interdisciplinary Studies, Psychology, Sociology, Art and Horticulture
Louisiana State University
Baton Rouge, LA06.2016
Skills
- Case Management
- Individual / Group Counseling
- Crisis Intervention
- Addiction Counseling
- Grief Counseling
- Motivational Interviewing
- Hospice Care (3 years)
- Dialysis Experience (2 years)
- Healthcare navigation
- Psychosocial assessments
- End-of-life care
- Boundaries establishment
- Family support
- Care planning
- Ethical practice
- Grief counseling
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Organizational skills
- Critical thinking
- Effective communication
- Verbal and written communication
- Adaptability and flexibility
Certification
- Current LMSW in New Mexico - expires July 2026
- LCSW Supervision is complete
Timeline
Hospice Social Worker
Anvoi Hospice
07.2025 - Current
Hospice Social Worker
Mountain Home Health Care
08.2022 - 07.2025
Hospice Social Worker
Audubon Hospice
01.2022 - 06.2022
Renal Social Worker
Fresenius Kidney Care
10.2019 - 01.2022
Sales Associate
Dillards, Inc.
11.2014 - 08.2019
Office Assistant
Louisiana State University Philosophy and Religious Studies
11.2014 - 05.2016
Team Leader
Independent Living
06.2012 - 11.2014
Administrative Secretary/Paraprofessional
Farmington Public Schools
10.1999 - 03.2012
Bachelor's degree - Interdisciplinary Studies, Psychology, Sociology, Art and Horticulture
Louisiana State University
Master's degree - Social Work
Louisiana State University