Lori Eichelberger
Canfield
Summary
Dynamic Home and Community Based Supervisor at Direction Home of Eastern Ohio, recognized for enhancing team productivity through strategic planning and effective staff development. Leveraged strong problem-solving skills to implement process improvements, resulting in increased customer satisfaction and operational efficiency. Committed to fostering a culture of excellence and continuous improvement.
Overview
16
16
years of professional experience
Work History
Home and Community Based Supervisor
Direction Home of Eastern Ohio
03.2017 - 09.2025
- Assisted in training new employees on operational procedures and safety protocols.
- Supported daily team activities to ensure efficient workflow and service delivery.
- Collaborated with team members to achieve daily production targets effectively.
- Implemented feedback from supervisors to enhance personal performance and team output.
- Adapted quickly to changing priorities while maintaining high standards of service quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- 90% compliance with most metrics.
Home and Community Based Waiver Services Assessor
Direction Home of Eastern Ohio
09.2015 - 03.2017
- Evaluated client needs to develop tailored care plans.
- Conducted comprehensive assessments to ensure compliance with regulatory standards.
- Collaborated with interdisciplinary teams to enhance service delivery and client satisfaction.
- Provided training and mentorship to new assessors on procedures and best practices.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Lead our case management team to NCQA certification for the first time with 100% scoring in 2023.
- Continued to drive customer satisfaction rates with 90 percent or higher ratings from 2017 to 2025.
Community Care Transitions Coach
Direction Home of Eastern Ohio
04.2014 - 09.2015
- Collaborated with multidisciplinary teams to coordinate comprehensive services.
- Analyzed client progress data to refine intervention strategies and improve outcomes.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Assisted clients in setting and achieving personal and professional goals.
- Utilized various coaching models and techniques to maximize client success.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Encouraged clients to find creative solutions to problems and maintain motivation.
Care Manager
Direction Home of Eastern Ohio
10.2010 - 05.2014
- Developed and implemented care plans tailored to individual client needs.
- Coordinated interdisciplinary team meetings to enhance communication and collaboration.
- Monitored client progress, adjusting care strategies as necessary for optimal outcomes.
- Ensured compliance with state and federal regulations in all care management activities.
- Trained new staff on best practices in client assessment and service delivery protocols.
- Advocated for clients' needs within community resources, enhancing access to services.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Communicated with healthcare providers to facilitate continuity of care.
- Arranged transportation and documented details of discharge transition plans.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Received positive feedback from consumers leading to encouragement toward advancement.
Student Intern
St. Joseph Mercy Hospital
08.2009 - 04.2010
- Collaborated with multidisciplinary teams to facilitate effective communication among staff and patients.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Performed psychosocial assessments.
- Coordinated services for discharge planning; prompted for orders, completed PASSARS, setup referrals to outside agencies.
- Documented assessments, discharge plans and follow up in medical chart and Midas System.
- Participated in Interdisciplinary Team Conferences (ITC)
- Facilitated family meetings.
Education
Bachelor of Social Work - Bachelor of Social Work
Youngstown State University
Youngstown, OH05-2010
Associate of Applied Buisness - Marketing Management
Youngstown State University
Youngstown, OH06-1993
Skills
- Coaching and guidance
- Objective oriented
- Team leadership
- Service excellence
- Strong attention to detail
- Employee engagement techniques
- Analytical decision-making
- Analytical problem-solving
- Strategic planning
- Staff development
- Employee discipline management
- Critical analysis
- Team building
- Process optimization techniques
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Policy enforcement
- Public speaking
- Priority management
- Conflict resolution
- Expectation setting
- Verbal and written communication
- Coaching and mentoring
- Quality assurance
- Documentation and reporting
- Workflow management
- Employee development
- Performance management
- Staff education
- Collaborative teamwork
- Problem-solving
- Multitasking Abilities
- Time management
- Computer skills
- Effective communication
- Adaptability and flexibility
- Organizational skills
- Problem resolution
- Customer relations
- MS office
- Active listening
- Professionalism
- Interpersonal skills
- Adaptability
- Idea development and brainstorming
- Analytical skills
- Goal setting
- Team leadership
- Recruitment and hiring
- Employee training
- Good judgment
NEOAAA Leadership Academy Culture of Excellence 2012-2013
Health and Focus on Person Centered Care and Health BD safety of Individuals and Family,
Streamline process among other Area Agencies of Aging for clear process and best practices as well as efficiency following a LEAN proces model.
Timeline
Home and Community Based Supervisor
Direction Home of Eastern Ohio
03.2017 - 09.2025
Home and Community Based Waiver Services Assessor
Direction Home of Eastern Ohio
09.2015 - 03.2017
Community Care Transitions Coach
Direction Home of Eastern Ohio
04.2014 - 09.2015
Care Manager
Direction Home of Eastern Ohio
10.2010 - 05.2014
Student Intern
St. Joseph Mercy Hospital
08.2009 - 04.2010
Bachelor of Social Work - Bachelor of Social Work
Youngstown State University
Associate of Applied Buisness - Marketing Management
Youngstown State University