Lori Eliot

I worked in all three departments at Hunger Mountain Coop and several times received an "award of excellence" for customer service. I currently work only in the front end as a cashier.

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
• Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

• Served food and beverages with focus on quality items and superior service.
• Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.

• I worked in a fast paced deli making sandwiches and slicing meats, doing food prep, and did both opening and closing procedures according to my shift.
• Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
• Followed recipes and customer requests to prepare high-quality, delicious meals.

• I worked in the deli making sandwiches, slicing meats on a slicer, packaging prepared foods, and doing opening and closing procedures according to my shift.
• Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
• Operated cash register to accept and process cash, check, card and mobile payments.

During my senior year I did a work term in the marine mammal stranding program at New England Aquarium and subleted an apartment in boston. I fed and cared for the rescued seals and recorded their behavior. I assisted in radio-tagging the seals and bringing them to the coast to join a herd.