Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Ellerbroek

Summary

Dedicated Receptionist with excellent experience in managing front desk activities and maintaining welcoming atmosphere for clients and employees. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

36
36
years of professional experience

Work History

Receptionist

Request Foods®
06.2023 - Current
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process.
  • Maintain an organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Support coworkers and supervisors with administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Answer phones and direct callers to appropriate personnel.
  • Received, sort and distribute mail volume to office personnel.
  • Responsible for packages via FEDEX and USPS including certified mail for executives.
  • Support event planning such as company picnic and annual Christmas dinner.
  • Assist Executive Assistant with Van Andel events.
  • Updating and maintaining a training/procedure manual for others who cover this position.

Office Administrator

Better Way Designs
11.2013 - 06.2023
  • Answered phone system, routing calls, delivering messages to staff.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Responsible for daily incoming and outgoing shipments thru UPS and USPS.
  • Worked with staff to maintain inventory of direct sales merchandise and products used in day to day business.
  • Oversaw small coffee shop and employees scheduling
  • Worked with other staff to increase productivity and problem solve.
  • Assisted at events to promote company and employees such as retreats.
  • Maintained and promoted customer satisfaction thru professional handling of returns and resolution of quality issues.

Server

Ottawa Beach Inn
05.2000 - 02.2016
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service.
  • Cultivated warm relationships with regular customers
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

Medical Assistant

Holland Pediatric Associates
05.1989 - 09.1993
  • Communicated with patients and addressed inquiries, appointment requests and billing questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Processed medical insurance claims and payments

Education

Associate of Applied Science - Medical Office Assistance

Davenport University
Grand Rapids, MI
05.1999

Skills

  • Effective Time Management Across Tasks
  • Reliable Task Execution
  • Email Communication
  • Efficient Workflow Design
  • Management of Daily Shipments
  • Customer Service Excellence

Timeline

Receptionist

Request Foods®
06.2023 - Current

Office Administrator

Better Way Designs
11.2013 - 06.2023

Server

Ottawa Beach Inn
05.2000 - 02.2016

Medical Assistant

Holland Pediatric Associates
05.1989 - 09.1993

Associate of Applied Science - Medical Office Assistance

Davenport University

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Lori Ellerbroek