Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

Lori Ellington

Fort Worth

Summary

I am very much performance-driven and have an industrious attitude with innovative mentality focused on driving company success.

My main goal is to treat every business how I would my own. You are assured to see the passion I have for my job in every move I make. My managerial experience may not be the stealthiest of resume's you've seen, BUT I am ambitious, eager and ready to take on any delegations needed to make sure I'm upholding the best standard for your business. With 11 years customer service experience; 27 years of being relentless; and I'm nowhere near ready to stop.

Overview

3
3
years of professional experience

Work History

Bar Manager

Milos Upscale Dive Bar
12.2024 - 05.2025
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
  • Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
  • Handled customer complaints professionally, resolving issues promptly and effectively.

Bar Staff Manager

R Bar Hilton Hotel
03.2024 - 09.2024
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Reduced inventory costs [Number]% by streamlining and evaluating vendor selection processes.
  • Increased staff efficiency with thorough training in bartending techniques, customer service skills, and safety protocols.
  • Fostered repeat customers by consistently providing efficient, friendly service.
  • Implemented innovative marketing strategies to increase patronage during slow periods or special events.
  • Collaborated with other managers to create promotional events, attracting new clientele and boosting revenue.
  • Oversaw cash handling procedures, ensuring accuracy in daily accounting tasks such as drawer balancing and bank deposits.
  • Developed staff incentive programs to encourage exceptional performance and recognize outstanding contributions to the team''s success.
  • Maintained relationships with restaurant vendors to implement cost controls and facilitate effective inventory management.
  • Maintained a clean work environment by enforcing strict sanitation guidelines throughout the entire bar area.
  • Maintained high-quality drink standards by overseeing recipe adherence and presentation consistency.
  • Established strong relationships with vendors for better pricing negotiations and product availability.
  • Developed strong team dynamics through clear communication and fostering a positive work environment.
  • Coordinated staff meetings to address challenges, share best practices, and discuss upcoming promotions or events at the establishment.
  • Managed bar inventory by implementing effective ordering and stocking processes to minimize waste and maximize profits.
  • Addressed customer concerns promptly and professionally, turning negative experiences into opportunities for improvement.
  • Oversaw bar display to maximize attractiveness and functionality.
  • Closed out cash register and prepared cashier report at close of business.

Assistant General Manager

The Londoner Pub Dallas
04.2022 - 01.2023
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Trained new employees to perform duties.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Rotated and replenished products in display cases.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Assisted staff by serving food and beverages or bussing tables.
  • Adhered to company food, safety, quality and sanitation policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained and mentored up to 25 new employees each quarter.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Restaurant Bar Manager

The Londoner Pub Dallas
04.2022 - 01.2023
  • Developed and implemented bartender training programs, policies and procedures.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Monitored patron alcohol consumption to encourage safety.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Reorganized bar stations to streamline service flow.
  • Created signature beverages to increase revenue and patron loyalty.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Monitored cash intake to reduce discrepancies.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.

Education

High School Diploma -

Wills Point High School
05.2016

Skills

  • Outstanding Customer Service

  • Managing Deliveries

  • Equipment Maintenance and Repairs

  • Labor and Overhead Cost Estimation

  • Inventory Management

  • Front of House Management

  • Money Handling

  • Relationship Building

  • Operations Oversight

  • Customer Service Management

  • Employee Motivation

  • Business Leadership

  • Staff Development

  • Resource Allocation

  • Recruitment and Hiring

  • Sales Promotion

  • Problem Anticipation and Resolution

  • Management Team Building

  • Training Management

  • Decision Making

  • Revenue Forecasting

  • Department Oversight

  • Sales Tracking

  • Assignment Delegation

  • Process Improvements

  • Performance Assessment

  • Originality and Creativity

  • Team Leadership

  • Focus and Follow-Through

  • Hiring and Onboarding

  • Supplier Monitoring

  • Goal Setting

  • Quality Assurance

  • Problem-Solving

  • Account Authorizations

  • Work Prioritization

  • Delegating Work

  • Positive and Constructive Feedback

  • Verbal and Written Communication

  • Issue Resolution

  • Leading Team Meetings

  • Cost Control

  • Onboarding and Orientation

  • Employee Coaching and Motivation

  • Alcohol Ordering

  • Maintaining Glassware Stock

  • Proficient in Mixology

  • Anticipating Guest Needs

  • Suggestive Selling

Accomplishments

    My many accomplishments in life all lead to my biggest yet. That would be the operation of running an entire location of a small franchise, building an amazing team and attaining new found skill sets; while bartending full time under the same roof; all at the age of 24.

    My drive and passion I feed into everything I do got me there. Reason I will forever be unabated.

  • Promoted from Bar Manager to Assistant General Manager, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.

Education and Training

other

Timeline

Bar Manager

Milos Upscale Dive Bar
12.2024 - 05.2025

Bar Staff Manager

R Bar Hilton Hotel
03.2024 - 09.2024

Assistant General Manager

The Londoner Pub Dallas
04.2022 - 01.2023

Restaurant Bar Manager

The Londoner Pub Dallas
04.2022 - 01.2023

High School Diploma -

Wills Point High School

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