Lori Erwine
Summary
Effective leader with a proven track record at Certus Healthcare and additional long term care settings, adept at driving operational excellence and team performance across multiple facilities. Skilled in organizational leadership and adaptability, with a focus on financial targets and compliance. Excelled in creating positive environments and inspiring teams, showcasing exceptional communication skills and a commitment to quality standards.
Overview
21
21
years of professional experience
Work History
Regional Director of Operations
Certus Healthcare
09.2023 - Current
- Lead and mentor a team of licensed administrators across multiple locations, providing training, performance evaluations, and development opportunities to optimize team performance.
- Manage regional budgets, specifically monitoring labor budgets and ensuring financial targets are met through cost control and revenue maximization strategies
- Oversee and maintain standardized operational processes across the region, ensuring compliance with company policies, quality standards, and regulatory requirements.
Licensed Nursing Home Administrator
Certus Healthcare
01.2020 - 09.2023
- Managed the day to day operations of a 90 bed nursing facility and attached 26 bed short term skilled facility
- Responsible for the development and establishment of a 28-bed male behavioral unit within the facility
- coordinate and provide leadership to clinical, management and custodial team; acting as the 'face ' of the organization to the governing board, public, residents, staff and families.
- Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
Licensed Nursing Home Administrator
Continuing Healthcare Solutions
09.2010 - 01.2020
- Responsible for overseeing all operations of a 99-bed long term care facility, including involvement with marketing, admissions, staffing development and continued communication with physicians, residents and families
- Responsible for multi-facility coverage for extended periods of time; overseeing operations and maintaining compliance standards
- Initiated development of STNA staffing pool program to alleviate shortages within corporation
- Facilitated Crucial Conversations training with corporation for all tiers of employees.
Assistant Administrator/Alzheimer's Unit Director
Zandex Healthcare Corp.
05.2004 - 09.2010
- Appointed to implement, develop and oversee a specialized 40-bed Alzheimer's unit, including the hiring of direct and indirect care staffing, developing policies and procedures, marketing aspects and activity programming.
- Trained all employees to provide Dementia Care Specialist certification
- Assistant to facility LNHA with responsibility to help coordinate and oversee operations of a 173- bed facility.
Education
Bachelor of Science - Human Nutrition/Dietetics
The Ohio State University
Columbus, OH06-1996
Skills
- Organizational leadership skills
- Self motivated, ability to work under pressure
- Excellent customer service and communication skills
- adaptability
- able to inspire and motivate teams to perform well
- able to create a positive work environment
Timeline
Regional Director of Operations
Certus Healthcare
09.2023 - Current
Licensed Nursing Home Administrator
Certus Healthcare
01.2020 - 09.2023
Licensed Nursing Home Administrator
Continuing Healthcare Solutions
09.2010 - 01.2020
Assistant Administrator/Alzheimer's Unit Director
Zandex Healthcare Corp.
05.2004 - 09.2010
Bachelor of Science - Human Nutrition/Dietetics
The Ohio State University
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