Lori Estes
Merrillville,Indiana
Summary
Seasoned Human Resources Manager with broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams to deliver top performance.
Insightful Trusted Advisor known for high productivity and efficient task completion. Possess specialized skills in strategic planning, risk management, and client relationship building. Excel in communication, problem-solving, and adaptability, ensuring robust consultation and guidance for clients across various industries.
Overview
19
19
years of professional experience
Work History
Trusted Advisor | Sales
HFC
Merrillville, Indiana
01.2017 - Current
- Developed and kept strong trusted relationships with clients, staff, management, and leadership.
- Exceed mandated sales expectations, goals, and standards within a competitive environment of consistent change.
- Communicate complex procedures and policies to clients to navigate a clear and concise expectation resulting in 25% reduction in profit personal loss.
- Researched competitive products available in the marketplace.
- Helped educate customers about product features, benefits, pricing structures and risks involved.
- Managed client relationships by responding promptly to inquiries or requests for information.
- Championed innovative sales solutions to increase profitability that earned recognition within the Chicago area market as a key contributor to company success.
Deputy Program Coordinator & Victim Advocate & Volunteer
AmeriCorps, SVU
Crown Point, Indiana
01.2011 - 12.2019
- Coordinated with detectives, corporals, and commanders to develop comprehensive safety plans and adherence to legal guidelines; optimized resource allocation, resulting in an increase in organized case management.
- Researched and named top-rated training solutions for victim response, investigation, and recovery, resulting in a training initiative that increased response accuracy and efficiency by 30% while accommodating over fifty law enforcement officers, nurses, and community personnel.
- Promoted a community awareness campaign that educated over 1,000 individuals on available resources for sexual assault victims; campaign resulted in a 25% increase in service use within six months.
- Orchestrated scheduling, interviews, and resource allocation for investigation team, ensuring compliance with local, state, and federal regulations; enhancing efficiency by 25% and safety protocols for high-risk operations.
- Compiled and analyzed data from court records to create a detailed chart displaying which judges in Lake County issue protective orders, offering critical insights for the advocacy program serving eighty-seven families over six months.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Assisted in developing training materials and providing instruction on how to use them effectively.
Manager & Sales
Rockledge LLC dba Ashley Furniture
Schererville, Indiana
11.2011 - 03.2017
- Assisted in managing daily store operations, including inventory management and staff scheduling.
- Trained and mentored new employees, fostering a positive work environment and improving team morale.
- Analyzed sales data to name trends and opportunities, contributing to an increase in sales over the four years.
- Utilized Sales Experience to enhance effective methods to customer satisfaction rates by providing accurate information.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Executive Assistant
Stevenson Crane Services
Bolingbrook, Illinois
08.2009 - 03.2011
- Reorganized administrative processes for project managers and corporate officers in the heavy equipment services sector, improving resolution response time by 40% and enhancing overall efficiency.
- Analyzed existing processes to show restricted access implementing solutions that improved administrative workflow efficiency by reducing paperwork handling time by approximately 15 hours per week through ISN.
- Cross-trained in dispatch, accounts receivable, collections, and safety departments, enabling seamless workflow integration and enhancing team collaboration; knowledge shared with eight team members for improved operations.
Human Resource Administrative Office Manager
Carne Companies
Joliet, Illinois
03.2006 - 05.2009
- Strengthened company's sales by 30% through reorganizing accounting operations and improving point of sales system which maximized use.
- Championed a project prioritization system that streamlined workflows for twelve team members, resulting in a more organized task management approach and reducing project backlog by 35% over three months.
- Processed union payroll for over two hundred union members, ensuring compliance with collective bargaining agreements; improved benefit distribution accuracy by 20% through enhanced tracking systems and regular audits.
- Responsible for correct record keeping and execution of daily, weekly, and monthly payroll, accounts receivable, accounts payable, union dues, project quotes, operations management, and employee benefits.
Education
Certificate(S) - Victim Advocacy
End Violence Against Women, INTL
Washington12-2020
Bachelor of Science - Organization Management
Calumet College of Saint Joseph
Whiting, Indiana05.2014
Associates of Science - Business Management Administrative
Indiana University, NW
Gary, Indiana05.2012
Skills
- Active Listening
- Effective Report Writing
- Interviewing
- Preliminary Investigations
- Leadership
- Human Resource
- Time management
- Conflict Management
- Public Speaking
- Data Analytics
- Relationship Building
- Project Management
- Budget Management
- Payroll
- Accounts Payable
- Accounts Receivable
- Optimism
- HRIS
- Professional Writing
- Mentorship
- Process Improvement
- Client relationship management
Professional Training And Skills
- Active Listening
- Effective Report Writing
- Interviewing
- Preliminary Investigations
- Leadership
- Human Resource
- Time management
- Conflict Management
- Public Speaking
- Data Analytics
- Relationship Building
- Project Management
- Budget Management
- Optimism
- HRIS
- Professional Writing
- Mentorship
- Process Improvement
Timeline
Trusted Advisor | Sales
HFC
01.2017 - Current
Manager & Sales
Rockledge LLC dba Ashley Furniture
11.2011 - 03.2017
Deputy Program Coordinator & Victim Advocate & Volunteer
AmeriCorps, SVU
01.2011 - 12.2019
Executive Assistant
Stevenson Crane Services
08.2009 - 03.2011
Human Resource Administrative Office Manager
Carne Companies
03.2006 - 05.2009
Certificate(S) - Victim Advocacy
End Violence Against Women, INTL
Bachelor of Science - Organization Management
Calumet College of Saint Joseph
Associates of Science - Business Management Administrative
Indiana University, NW
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