Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Euton

Canton,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

STNA

Altercare
10.2023 - 12.2023
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Collaborated with nursing staff to ensure timely delivery of medications and treatments.
  • Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
  • Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Safely transported patients throughout the facility using proper transfer techniques and equipment.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Participated in professional development opportunities to stay current in STNA best practices and industry trends.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Teller/Customer Service Representative

PNC Bank
03.2021 - 10.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.
  • Monitored and verified suspicious activity on customer accounts.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Calculated fees due, interest and change for customer transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Teller/Customer Service Representative

Home Loan Savings Bank
12.2020 - 02.2021
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Referred customers to other banking departments for specialized services.
  • Monitored and verified suspicious activity on customer accounts.
  • Cross-sold credit cards, loans and other bank products.
  • Calculated fees due, interest and change for customer transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Received loan and utility payments, sending funds to correct destinations.
  • Generated monthly reports on customer activity and customer feedback.

Childcare Provider

Self
06.2001 - 12.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Liaised with parents and guardians to discuss child progress.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Implemented daily routines to establish consistency, helping children transition smoothly between activities.
  • Collaborated with fellow childcare providers for continuous improvements in curriculum planning and service quality.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
  • Organized field trips to enhance experiential learning opportunities for children in various cultural settings.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
  • Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
  • Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Logged information regarding naps, feedings and any medications administered.
  • Assisted in potty training and toilet hygiene.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Documented children's growth and development.
  • Created and implemented activities to promote language development.

Education

High School Diploma -

River View High School
Warsaw, OH
05.1989

Office Education - Business

Coshocton County Joint Vocational School
Coshocton, OH
05.1989

Skills

  • Safety Measures
  • Patient Care
  • Confidentiality
  • Maintaining Boundaries
  • Ethical Decision-Making
  • Adaptability
  • Attention to Detail
  • Multitasking
  • Professionalism
  • Time Management
  • Healthcare Laws and Regulations
  • Problem Solving
  • Organizational Skills
  • Stress Management
  • Critical Thinking
  • Conflict Resolution
  • Quality Assurance
  • Patient Relations
  • Medical Terminology Knowledge
  • Direct Patient Care
  • Electronic Charting
  • Complex Problem-Solving
  • Trustworthy
  • Medical Records Management
  • Compassionate
  • Reliable Team Player
  • Adaptable
  • Maintaining Privacy
  • Responding to Emergencies
  • Quality Assurance Controls
  • Supportive
  • Caring
  • Universal Precautions
  • Supply Restocking
  • Scheduling
  • Data Collection
  • Appointment Scheduling
  • Paperwork Processing
  • Consultative Sales
  • Information Security
  • Call Management
  • Data Entry
  • Report Generation
  • Account Updating
  • Product Knowledge
  • Complaint Resolution
  • Microsoft Outlook
  • Technical Support
  • Prioritization
  • Documentation
  • Client Relations
  • Account Management
  • Credit Adjustments
  • Service Standard Compliance
  • Strategic Sales Knowledge
  • Active Listening
  • Key Holder Experience
  • Document Control
  • Product and Service Solutions
  • System Implementation
  • Record keeping
  • Promotional Support
  • Customer Relations
  • Spreadsheets
  • Reading Comprehension
  • Money Handling Abilities
  • Training Development Aptitude
  • Service Upselling
  • Product Sales
  • Report Preparation
  • Customer Service
  • Clerical Support
  • Product Education
  • Professional Telephone Demeanor
  • Computer Proficiency
  • Office Equipment Proficiency
  • Microsoft Excel
  • Proofreading
  • Record Preparation
  • Process Optimization
  • Problem-Solving Abilities
  • Product Promotion
  • Filing
  • Team Development
  • Conflict Mediation
  • Research
  • Report Creation
  • Problem Resolution
  • Assertiveness
  • Written Communication
  • Process Improvement
  • Group Leadership
  • Lesson Plan Development
  • Activity Planning
  • Childcare
  • Meal Preparation
  • Child /Adult Supervision
  • Care Management
  • Safety Awareness
  • Child Development
  • Safety Understanding
  • Behavior Management Techniques
  • Healthy Environments
  • Age-Appropriate Activities
  • Infection Control Policies
  • Early Childhood Education
  • Adaptability and Flexibility
  • First Aid Certification
  • CPR Training

Timeline

STNA

Altercare
10.2023 - 12.2023

Teller/Customer Service Representative

PNC Bank
03.2021 - 10.2023

Teller/Customer Service Representative

Home Loan Savings Bank
12.2020 - 02.2021

Childcare Provider

Self
06.2001 - 12.2020

High School Diploma -

River View High School

Office Education - Business

Coshocton County Joint Vocational School

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Lori Euton