Lori Fagundes
Las Vegas,NV
Summary
Results-oriented Sales and Customer Service Professional who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing B2B and B2C sales. Committed to delivering exceptional customer service and exceeding sales goals. As well as a dynamic Dental Hygienist with a proven track record excelling in patient education and care. Skilled in advanced periodontal care and interpersonal communication, I enhanced patient retention rates through tailored treatment plans and compassionate service, driving practice growth and fostering strong patient relationships.
Overview
17
17
years of professional experience
5
5
Certification
Work History
Dental Hygienist
Pacific Dental Services
2023 - Current
- Held the lead producing hygiene position in both of my offices while seeing fewer patients by educating the patient on why procedures that weren't covered by their insurance were important and how they would help them with there overall health.
- Provided comprehensive dental cleanings and preventative care to enhance patient oral health.
- Conducted periodontal assessments to identify signs of gum disease and recommend treatments.
- Trained new and current staff on best practices for dental hygiene procedures and patient interactions.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
- Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
- Carried out advanced dental cleaning services.
- Improved appointment availability by optimizing scheduling system, reducing wait times for patients.
- Collaborated with dentists to develop and implement individualized care plans for patients.
Temporary Dental Hygienist
Daily Dental Staffing
2012 - Current
- Worked with dentists and staff to ensure a comfortable appointment while seeing someone new.
- Performed comprehensive dental cleanings and assessments to improve patient oral health.
- Educated patients on preventive care and proper oral hygiene techniques.
- Utilized digital radiography systems for accurate diagnostics and treatment planning.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Advocated for importance of regular dental visits, increasing patient return rates.
- Delivered oral cancer screenings as part of routine check-ups, contributing to early detection efforts.
Lead Dental Hygienist
Streamline Dental
2017 - 2018
- Led team in delivering exceptional patient care and dental hygiene services.
- Developed and maintained strong relationships with my patients so they were able to trust me and the procedures that the dentist and I recommended.
- Analyzed practice workflows, identifying areas for improvement to enhance service delivery.
- Mentored junior hygienists, enhancing their clinical skills and knowledge base.
- Streamlined appointment scheduling processes, improving patient flow and operational efficiency.
- Developed strong relationships with patients, earning trust through compassionate care and consistent follow-up on treatment progress.
- Collaborated with dentists to develop comprehensive treatment plans tailored to individual patient needs.
- Contributed to practice growth by consistently delivering high-quality care that led to increased patient referrals.
- Established a positive online reputation for the practice by encouraging satisfied patients to leave reviews and testimonials on various platforms.
- Improved and developed knowledge through continuing education courses and seminars.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Carried out advanced dental cleaning services.
Dental Hygienist
Streamline Dental Solutions
2012 - 2015
- Moved between multiple offices as needed to perform advanced cleanings as needed at each office.
- Greatly increased Arestin sales by educating the patient as to the value.
- Increased hygiene production across the board by educating patients on the value of each procedure.
- Conducted comprehensive dental cleanings and assessments to promote optimal oral health.
- Educated patients on preventative care and effective oral hygiene practices.
- Collaborated with dentists to develop personalized treatment plans for patients.
- Utilized advanced dental technology, including laser and digital radiography, for accurate diagnostics.
Clinical Specialist and B2B Sales
Oraldna Labs
2009.06 - 2012
- Developed and implemented clinical protocols to enhance patient care quality.
- Conducted training sessions for healthcare staff on new technologies and procedures.
- Collaborated with multidisciplinary teams to optimize treatment plans and patient outcomes.
- Analyzed clinical data to identify trends and improve operational efficiencies.
- Provided expert consultation on complex cases, influencing strategic decision-making processes.
- Gave presentations to conference attendees, clinicians, and administrators.
- Visited assigned accounts, identified, and trained clinical champions and established relationships with key decision makers.
- Developed support plans and competency-based training programs to enhance knowledge base of dental staff.
- Collaborated closely with dental teams to optimize patient care plans and ensure successful treatment outcomes.
- Developed strong relationships with key opinion leaders in the industry, fostering collaboration and encouraging innovation within the field.
- Prepared reports and updated required documentation.
- Increased professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks and participating in professional societies.
- Served as a key liaison between the lab, dentists and dental team to facilitate communication and improve overall satisfaction.
- Contributed to company growth by identifying new business opportunities within existing accounts or potential clients while maintaining high client retention rates through exceptional service delivery.
- Followed up with dental team to discuss lab results and answer questions.
Education
Associate of Applied Science - Dental Hygiene
Colorado Northwestern Community Collage
Rangely, CONo Degree - Business
Colorado Mountain College
Glenwood Springs, COSkills
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Engaging sales presentations
- B2B and B2C closing experience
- Customer relationship management expertise
- Skilled in addressing client concerns
- Customer needs assessment
- Territory growth
Accomplishments
- Featured Writer on Periodontal Disease in RDH Magazine
- International Speaker
- Independent Soft Tissue Program Consultant
Certification
- Registered Dental Hygienist
- CPR and First Aid Certified
- Laser Certified
- Anastesia and Nitrous Oxide Certified
- First Responder
Languages
English
Native or Bilingual
Interests
- Volunteering at local animal shelters and rescue organizations
- Fundraising Events
- Reading
- Mindfulness Practices
- Animal Care
- Watching Movies and TV Shows
- Music
Timeline
Clinical Specialist and B2B Sales
Oraldna Labs
2009.06 - 2012
Dental Hygienist
Pacific Dental Services
2023 - Current
Temporary Dental Hygienist
Daily Dental Staffing
2012 - Current
Lead Dental Hygienist
Streamline Dental
2017 - 2018
Dental Hygienist
Streamline Dental Solutions
2012 - 2015
Associate of Applied Science - Dental Hygiene
Colorado Northwestern Community Collage
No Degree - Business
Colorado Mountain College