Lori Faulkner
Veterinary Technicain
Buffalo,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.
Overview
32
32
years of professional experience
Work History
Client Experience Technician
Green Acres Veterinary Center
01.2024 - 01.2024
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Assisted patients in filling out check-in and payment paperwork.
- Used EzVet to schedule appointments.
Licensed Veterinary Technician
North Buffalo Animal Hospital
06.2023 - 12.2023
- Answered owner animal health questions and advised on best care practices.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated clients on animal health, preventive care and procedures.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled customer service inquiries in person, via telephone and through email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Pulse, Vestoria and Petdesk to schedule appointments.
Licensed Veterinary Technician - Office Manager
Elmwood Small Animal Hospital
06.1995 - 06.2023
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated clients on animal health, preventive care and procedures.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used Cornerstone to schedule appointments.
Administrative Assistant - Work Study
Medaille College Buffalo Campus
09.1993 - 05.1995
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Kettle Worker
Salvation Army Corps
12.1991 - 12.1993
- Displayed excellent customer service when greeting customers and accepting donations.
- Complied with company privacy policies to uphold confidentiality of donors and recipients.
- Respectfully communicated with diverse population of volunteers and employees.
Education
Bachelor of Technology - Veterinary Management
SUNY College of Technology At Canton
Canton, NY 05.2001 -
Associate of Applied Science - Veterinary Technology
Medaille College
Buffalo, NY 05.2001 -
Skills
Customer Service
Customer Interaction
Data Entry
Paperwork Processing
Scheduling
Service Standard Compliance
Payment Processing
Order Processing
Office Administration
Timeline
Client Experience Technician
Green Acres Veterinary Center
01.2024 - 01.2024
Licensed Veterinary Technician
North Buffalo Animal Hospital
06.2023 - 12.2023
Bachelor of Technology - Veterinary Management
SUNY College of Technology At Canton
05.2001 -
Associate of Applied Science - Veterinary Technology
Medaille College
05.2001 -
Licensed Veterinary Technician - Office Manager
Elmwood Small Animal Hospital
06.1995 - 06.2023
Administrative Assistant - Work Study
Medaille College Buffalo Campus
09.1993 - 05.1995
Kettle Worker
Salvation Army Corps
12.1991 - 12.1993