Lori Fenhaus
Kronenwetter,Wisconsin
Summary
Accomplished Office Manager with a proven track record at Prehn Dental Office, enhancing office efficiency and improving patient care through expert workflow coordination and dental software proficiency. Skilled in mediating employee conflicts and mentoring staff, I significantly contribute to a harmonious and productive workplace environment.
Overview
28
28
years of professional experience
Work History
Office Manager
Point Place Dental/Cherry Tree Dental
Stevens Point, Wisconsin
05.2023 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interpreted and communicated work procedures and company policies to staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Office Manager
Inspired Dental Health/Cherry Tree Dental
Wausau, Wisconsin
01.2023 - 04.2023
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Assisted in training new employees on office policies and procedures related to dental services.
Office Manager
Prehn Dental Office
Wausau, Wisconsin
01.1997 - 01.2023
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained confidential records relating to personnel matters.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
D.C. Everest High School
Rothschild06-1987
Skills
- Electronic dental record (EDR)
- Dental software proficiency
- Scheduling
- Patient relations
- Workflow coordination
- HIPAA compliance
- Employee training
- Dental office management
- Insurance billing
- Patient scheduling
- Payment plans
- Office administration
Affiliations
- I enjoy spending time with my family
- I enjoy going to my sons super late model races and Nascar Craftsman Truck Races
Timeline
Office Manager
Point Place Dental/Cherry Tree Dental
05.2023 - Current
Office Manager
Inspired Dental Health/Cherry Tree Dental
01.2023 - 04.2023
Office Manager
Prehn Dental Office
01.1997 - 01.2023
High School Diploma -
D.C. Everest High School
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