Lori Fenner
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Effective Scheduling Coordinator promoting more than 42 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
42
42
years of professional experience
Work History
Scheduling Coordinator
Kaiser Permanente
04.1981 - 03.2023
- Set schedules for 25 Physicians by planning and designating shifts and hours.
- Developed scheduling for certain tasks so that goods will be available when needed.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 25 Physicians
Ticket Seller
San Diego Padres
04.1998 - 05.2014
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Handled ticket sales for concerts, sports games and theatrical performances.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
Commission Sales
Sears
10.1997 - 01.2013
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06.1976
Skills
- Calendar Coordination
- Telephone Etiquette
- Daily Timekeeping
- Verbal and Written Communication
- Time Management Skills
- High Customer Service Skills
- Cash Handling
Timeline
Ticket Seller
San Diego Padres
04.1998 - 05.2014
Commission Sales
Sears
10.1997 - 01.2013
Scheduling Coordinator
Kaiser Permanente
04.1981 - 03.2023
High School Diploma -
Granite Hills High School
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