Lori Ferri

Responsibilities:

• Oversee housekeeping team comprised part time staff up to 10.

• Scheduling and payroll accountability.

• Manage cleaning staff performance and the hiring process.

• Performs lead hand function for Cleaning staff.

• Acts as a resource for general cleaning, training and branch cleaning issues.

• Coordinates room and function set-up.

• Cleaning and modelling for team members.

• Acts as primary contact branch cleaning operations.

• Works with Branch Leadership Team to ensure share responsibility for cleaning standards in each program area.

• Supports Branch Leadership Team and branch operations as required.

• Responsible for procurement of cleaning supplies and working with cleaning suppliers/vendors keeping a working relationship.

• Maintain positive relationship building with other YMCA services that rent space in the facilities to ensure cleaning standards achieved.

• Processes invoices.

• Create a safe environment for members, participants, and staff by cleaning and sanitizing assigned areas of the facility to meet standards of cleanliness in accordance with cleaning checklists and using required safety measures.
• Replenish products and supplies as needed.
• Develop intentional relationships and engage with members, responding to customer service needs using the Y voice attributes.
• Set-up before and tear-down after special events.
• Record and report necessary repairs and complete repairs as directed.
• Ensures the cleanliness, safety and security of the facility and the overall attractiveness of the branch by completing duties according to checklist or as assigned.
• Routine locker room and restroom cleaning, stocking and maintenance.
• Regular laundry including loading, unloading and operating washers and dryers, folding, stacking laundry.

• Developed and organized electronic files to maintain customer service-related documents.
• Recommended and initiated product offerings to meet customer changing needs.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Troubleshot shortages and overages to support quality control efforts.
• Consulted with customers regarding needs and addressed concerns.
• Upheld quality control policies and procedures to increase customer satisfaction.