Lori Ferry
1829 Pierce Street Aliquippa,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Real Time Analyst/Customer Service Representative
IBEX Global
Monroeville, PA
08.2021 - 11.2023
- Extracted raw data from various sources such as databases, APIs, web scraping tools.
- Performed ad hoc queries on large datasets using SQL to uncover patterns and trends.
- Reviewed established procedures to assess areas in need of improvement.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Shift Supervisor
Allied Universal Security Services
Pittsburgh , PA
08.2011 - 08.2021
- Trained new employees on company policies and procedures.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Investigated accidents or incidents occurring during shift hours.
- Addressed any issues that arose during the shift in a proactive manner.
- Provided on-the-job training to new staff members.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Completed opening and closing duties to facilitate business operations.
Housekeeping and Laundry Attendant
Crown Plaza Hotel
Moon, PA
01.2009 - 08.2021
- Replenished amenities such as soaps, shampoos and toiletries in guest rooms.
- Responded to guest requests for extra towels, blankets or other items.
- Followed established safety guidelines while operating equipment such as vacuum cleaners.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Reported any maintenance issues to the manager immediately for resolution.
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
- Delivered requested items such as additional pillows or blankets promptly to guests.
Education
Medical Billing And Coding
Community College of Beaver County
Monaca, PA12-2024
Associate of Applied Science -
Community College of Beaver County
Monaca, PA12-2020
Skills
- Call volume prediction
- Workforce Management Software
- Report writing
- Data Gathering
- Data analysis
- Workforce management tools
- Surveillance systems
- CCTV monitoring
- Security training
- Access control
- Patrol procedures
- Physical security
- Alarm systems
Accomplishments
- Deans List- April 2020
- Presidents List- December 2020
Certification
- Microsoft Power Point
References
References available upon request.
Timeline
Real Time Analyst/Customer Service Representative
IBEX Global
08.2021 - 11.2023
Shift Supervisor
Allied Universal Security Services
08.2011 - 08.2021
Housekeeping and Laundry Attendant
Crown Plaza Hotel
01.2009 - 08.2021
- Microsoft Power Point
Medical Billing And Coding
Community College of Beaver County
Associate of Applied Science -
Community College of Beaver County
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