Lori Fitzgibbon
Orlando,FL
Summary
I am extremely creative and a strategic operations leader with a passion for excellence and over 25 years of experience building and leading successful teams in hospitality. You will find me performance oriented, and results focused with a balanced leadership style. Successful in growth situation and tackling challenges. Experience in Resort, Convention and Airport markets and a proven knowledge of team building and budget administration. Aiming to leverage my skills to successfully fill the operations role within your company.
Overview
19
19
years of professional experience
Work History
Guest Service opening Manager
Evermore orlando resort
Orlando, FL
11.2023 - Current
- Responsible for the hiring and guest service training of new Team Members
- Responsible for the SOP’s and processes within the Front Office department as well as the elevated FORBES Service Standards.
General Manager
MARRIOTT Complex
Orlando, FL
03.2021 - 09.2023
- General Manager at a 498 key complex resort on Walt Disney World property with a full-service restaurant, Starbucks, and banquet space
- Dual onsite Human Resources and General Manager role
- Responsible for the hiring, orientation, training, and retention for all departments
- Responsible for leading exceptional Guest Service and Financials including exceeding budget, GOP and flow through
- Collaborating directly with our Director of Sales to implement a successful sales strategy
- Managing and developing the performance of seven direct reports
- Led the resorts to Green BSA for both properties and a Silver Award of Excellence from Marriott for 2021.
General Manager
Wyndham Garden
Orlando, FL
08.2020 - 02.2021
- Opening General Manager at a 136 new build property in the heart of the International Drive corridor
- Provide oversight and firsthand experience with opening team
- In the first three months able to get 112% market share versus our comp set on STR
- Ranked #3
- Responsible for forecast, budget, revenue management, food and beverage, accounts receivable, lead the sales and marketing effort, creating sales and marketing plan and all HR initiatives
- Develop operating plan including brand training and performance staffing.
General Manager
Sheraton Suites by Marriott
Orlando, FL
11.2018 - 04.2020
- Leading a team of 75 Associates with five direct reports at a 150 all suite Airport full-service property
- Experience in managing a $10 million dollar budget
- Oversaw revenue management as well as capital hotel projects and operational expenditures
- Strong brand performance and accomplished business leader that motivates other leaders
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
General Manager
Springhill Suites by marriott/Orlando Airport
Orlando, FL
03.2015 - 11.2018
- Leading a team of fifty employees at a 130 room select service property
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Rated #1 in the comp set on STR for 2018
- Provide motivation to the team by overseeing the recruitment, orientation, training, and recognition of the Associates
- Exceeded hotel revenue budget in 2018
- Green zone in Marriott Brand Audit
- General Manager of the year 2018.
Project Manager/Groups & Front Office Manager
Walt disney world/coronado Springs & Contemporary Resort
Lake Buena Vista, FL
08.2008 - 03.2015
- Three-year IT Project/Operational Manager for new computer software – Magic Bands! Directed business change for fifteen hotels
- Wrote case studies and training documents and trained 500 Concierge on new software
- Front Office Manager at both Coronado Springs Resort and Contemporary Resort at Walt Disney World
- Ambassador of the Disney Service Basics and mentored new leaders
- Ensured efficient and seamless check in and check out experience and focused on Guest resolution at a 2,100 key luxury resort
- Served as liaison between all hotel departments
- Worked as Groups Manager for catering and convention services for 225,000 sq ft convention space
- Managed the Club Concierge VIP Lounge.
General Manager
HILTON GARDEN INN
Springfield, MA
02.2005 - 07.2008
- Managed all operational aspects of Hilton select service mission
- Top 25% in Guest Service scores
- Prepared budgets, marketing plan and oversaw revenue management and training.
Education
B.S. Hospitality Management -
Fisher College
05.1987
Affiliations
- CFHLA, Board Member Central Florida Hotel and Lodging Association Member 2015 – 2023
- TownePlace Suites by Marriott Cultural Council Member 2022 - 2023
- Marriott/Florida Business Council Member 2015 - 2023
- Guardian Safety Member Orlando 2016
- Founding Member Kiwanis Gateway Orlando 2017
References
- LEE COCKERELL, RETIRED VP Of operations, walt disney world, (407) 908-2118
- WILL GIBBS, VP of Operations, STanford Hotel Group, (415) 235-6683
- SAMIR PATEL, RegioNAL VP of OPerations, Auro Hotels, (321) 239-6004
Timeline
Guest Service opening Manager
Evermore orlando resort
11.2023 - Current
General Manager
MARRIOTT Complex
03.2021 - 09.2023
General Manager
Wyndham Garden
08.2020 - 02.2021
General Manager
Sheraton Suites by Marriott
11.2018 - 04.2020
General Manager
Springhill Suites by marriott/Orlando Airport
03.2015 - 11.2018
Project Manager/Groups & Front Office Manager
Walt disney world/coronado Springs & Contemporary Resort
08.2008 - 03.2015
General Manager
HILTON GARDEN INN
02.2005 - 07.2008
B.S. Hospitality Management -
Fisher College