Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
lori fleming

lori fleming

Mesa,AZ

Summary

Dynamic professional with a proven track record at Door Dash, excelling in customer service and time management. Adept at optimizing delivery routes using GPS technology, ensuring punctual and reliable service. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills, consistently meeting tight deadlines in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Driver

Door Dash
12.2023 - Current
  • Delivered food orders efficiently, ensuring timely and accurate service to customers.
  • Navigated routes using GPS technology to optimize delivery times and reduce wait periods.
  • Communicated effectively with customers regarding order status and delivery updates.
  • Maintained vehicle cleanliness and performed routine checks to ensure operational safety.
  • Assisted in resolving customer complaints, enhancing overall satisfaction and service quality.
  • Adapted quickly to changing schedules and peak demand periods to meet business needs.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Business Development Manager

Equity Title Agency
03.2020 - 03.2023
  • Developed and executed strategic partnerships to enhance market presence and drive revenue growth.
  • Conducted market research to identify new business opportunities and assess competitive landscape.
  • Collaborated with cross-functional teams to align product offerings with client needs and market trends.
  • Utilized CRM systems to manage leads, track sales progress, and optimize customer engagement strategies.
  • Prepared detailed proposals and presentations to effectively communicate value propositions to potential clients.
  • Monitored industry developments and emerging trends to inform business development strategies and initiatives.
  • Fostered strong relationships with existing clients to promote retention and encourage upselling of services.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Represented company and promoted products at conferences and industry events.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
  • Kept meticulous client notes and updated account information in company databases.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.

Realtor

Delex Realty
03.2016 - Current
  • Assisted clients in identifying suitable properties based on preferences and budget.
  • Conducted market research to stay informed about local real estate trends and pricing.
  • Prepared property listings using industry-standard platforms to enhance visibility.
  • Coordinated property showings and open houses, ensuring a positive client experience.
  • Developed strong relationships with clients through effective communication and support.
  • Utilized CRM software to manage client interactions and track leads efficiently.
  • Collaborated with experienced agents to gain insights into negotiation strategies and closing processes.
  • Attended training sessions on real estate regulations and best practices for ongoing professional development.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Expanded client base through effective prospecting techniques and referrals from satisfied customers.
  • Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
  • Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
  • Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Education

Real Estate License - Residential Real Estate

Arizona School Of Real Estate
Scottsdale
12.2001

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Defensive driving
  • Route planning
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Transportation
  • Route management
  • Traffic law observation
  • Heavy lifting
  • Customer rapport

Timeline

Driver

Door Dash
12.2023 - Current

Business Development Manager

Equity Title Agency
03.2020 - 03.2023

Realtor

Delex Realty
03.2016 - Current

Real Estate License - Residential Real Estate

Arizona School Of Real Estate

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