Lori Flippin
Brentwood,CA
Summary
A positive and confident personality blended with a strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Able to work effectively under minimal supervision. Highly motivated to expand knowledge and skills. Professional, highly competent, and efficient.
Overview
22
22
years of professional experience
Work History
Certified Medical Assistant
John Muir Health
02.2007 - 07.2014
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
Quincy Medical Group
06.2005 - 12.2005
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
Medical Receptionist
Quincy Medical Group
05.2004 - 06.2005
- Managed multi-line phone system and pleasantly greeted patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Family Resource Advocate
Douglass Community Services, Inc
07.1998 - 06.2002
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
Customer Service Manager
Walmart
01.1993 - 02.1994
- Taking customer refunds and complaints at the service desk.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Responsible for supervising front-end operations and cashiers.
Education
Certificate - Medical Assisting
Vatterott College - Quincy
Quincy, IL2004
Skills
- HIPAA Compliance
- Medical Terminology
- EMR / EHR
- Teamwork and Collaboration
- Customer Service
- Meticulous attention to detail
- Effective workflow management
Timeline
Certified Medical Assistant
John Muir Health
02.2007 - 07.2014
Certified Medical Assistant
Quincy Medical Group
06.2005 - 12.2005
Medical Receptionist
Quincy Medical Group
05.2004 - 06.2005
Family Resource Advocate
Douglass Community Services, Inc
07.1998 - 06.2002
Customer Service Manager
Walmart
01.1993 - 02.1994
Certificate - Medical Assisting
Vatterott College - Quincy