Lori Ford
Clovis,California
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
43
43
years of professional experience
Work History
Administrative Assistant
Jorgensen Company
09.2007 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
Optical Assistant
Sears Optical
02.1981 - 09.2007
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Collaborated with optometry staff to reach individual and team goals.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Prepared and administered medications to patients as prescribed by optometrist.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Identified issues during preliminary exam and addressed concerns with physician.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Education
High School Diploma -
Kerman High School
Kerman, CA06.1974
Skills
- Bookkeeping
- Report Writing
- Proposal Writing
- Travel Coordination
- Clerical Support
- Scheduling
- Data Entry
- Invoice Processing
- Document Control
- Filing
- Reception Oversight
- Appointment Scheduling
- Meeting Planning
- Research
- Letter Preparation
- Office Administration
- Mail Handling
- Calendar Management
- Conference Planning
- Office Management
Timeline
Administrative Assistant
Jorgensen Company
09.2007 - 10.2023
Optical Assistant
Sears Optical
02.1981 - 09.2007
High School Diploma -
Kerman High School
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