LORI FOSTER
Plantation,FL
Summary
Customer Service Representative
Overview
1
1
year of professional experience
Work History
Agency Title Clerk
Hollywood Tag Agency
Hollywood, FL
07.2023 - Current
- Filed paperwork to transfer vehicle ownership title from owner to purchaser for used sales.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Resolved any discrepancies related to title transfers or registration renewals.
- Verified accuracy of all documents before submission to the DMV.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Conducted research into vehicle history when needed by utilizing online databases.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Performed data entry tasks to update customer accounts and maintain database records.
- Processed payments from customers using cash registers.
Customer Service Representative
Patriot Pools
Fort Lauderdale, FL
01.2023 - 06.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Followed up with customers regarding product functionality and overall satisfaction
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Provided account information to customers and explained bill service policies and customer rights
- Remained open to feedback from supervisor and peers to build and improve skills set
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Handled customer complaints and inquiries in a courteous and efficient manner
- Logged details of customer service calls in computer system following correct protocols
- Updated and maintained database with accurate customer information and timely data entry
- Developed strong customer relationships and loyalty through effective communication.
Education
High School Diploma -
South Plantation High School
06.1991
Skills
- Recordkeeping Strengths
- Route Dispatch
- Clerical Support
- Problem-Solving Ability
- Multi-Line Phone Talent
- Customer Service
- Professional Telephone Demeanor
- POS Systems Expertise
- Conflict Resolution
- Filing
Zip
33317
State
FL
City
Plantation
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
References
- Grisell Alvarez, Human Resources Manager, (305) 902-7804, Grisell0525@gmail.com
- Cece Sapirman, Warehouse / Fleet Manager, (954) 696-7724, cc.sapirm@patriotpools.com
Timeline
Agency Title Clerk
Hollywood Tag Agency
07.2023 - Current
Customer Service Representative
Patriot Pools
01.2023 - 06.2023
High School Diploma -
South Plantation High School