Lori Francis
Hilmar,CA
Summary
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
30
30
years of professional experience
Work History
Medical Assistant
Donald Howe M.D.
Turlock, CA
01.2021 - 12.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Coordinated referrals with specialty providers when indicated.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
Medical Assistant
Rodney Avilla, D.O.
Turlock, CA
08.2013 - 12.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Administered medications under physician's supervision.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed orders for medical supplies and lab equipment.
- Changed dressings on wounds to prevent infection and check for healing.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
Emergency Management Specialist
MedicAlert
Turlock, CA
07.2008 - 02.2011
- Developed and implemented emergency management plans, policies and procedures.
- Established communication networks between multiple agencies involved in emergency management operations.
- Provided customer service support, answered questions, and responded to inquiries in a professional manner.
- Processed requests for information or services from customers on the phone.
- Demonstrated strong listening skills when interacting with customers over the phone.
- Updated accounts as needed after each call.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
911 Communications Supervisor
American Medical Response, AMR
Salida, CA
03.1994 - 11.2007
- Provided administrative support to the 911 Communications Center, including scheduling staff and reviewing payroll.
- Monitored radio communications between emergency personnel in the field and the 911 Communications Center.
- Ensured proper protocols were followed during all incoming calls related to emergencies.
- Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
- Developed training plans for new employees in order to ensure they had a comprehensive understanding of their job duties.
- Created reports regarding staffing levels, equipment needs, dispatch times, and other relevant information concerning the 911 Communications Center.
- Trained new staff members on how to use computer systems used by the center.
- Investigated unusual occurrences reported by call-takers or dispatchers while on duty.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Education
Healthcare
Abrams College
Modesto, CA11-2008
Skills
- Medical Terminology
- Patient Flow Management
- Procedure Assistance
- Data Entry
- Patient-focused care
- HIPAA Compliance
- Patient Scheduling
- Indirect Patient Care
- Inventory Management
- Payment Collection
- Venipuncture and phlebotomy
- Preparing specimens and samples
- Wound care and irrigation
- Stocking supplies
- Appointment Setting
- Complex Problem-Solving
- Vital signs monitoring
- Understands medical procedures
- Vital Sign Monitoring
- Calm and level-headed under duress
- Immunization Administration
- Diagnostic Procedures
- Adaptable
- Equipment Sterilization
- Electrocardiography (EKG)
References
References available upon request.
Timeline
Medical Assistant
Donald Howe M.D.
01.2021 - 12.2023
Medical Assistant
Rodney Avilla, D.O.
08.2013 - 12.2020
Emergency Management Specialist
MedicAlert
07.2008 - 02.2011
911 Communications Supervisor
American Medical Response, AMR
03.1994 - 11.2007
Healthcare
Abrams College
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