Lori French

• Visited potential clients at home to identify specific needs and determine required care levels.
• Implemented best practices in managing client relationships.
• Resolved escalated customer issues through effective communication and problem-solving techniques.
• Prepared detailed documents outlining changes made during the course of client engagements.
• Identified potential risks associated with client interactions and took appropriate action to mitigate them.
• Assessed customer satisfaction with services through follow-up communication.
• Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services.
• Resolved client issues by correcting immediate problems and communicating with staff.
• Conducted regular follow-ups with customers to ensure satisfaction levels were met.

. Developed marketing strategies for advertising and promoting the services for the success of the organization.