Lori Frey
Hendersonville,United States
"If you want to make the world a better place, take a look at yourself and then make the change"
Michael Jackson
Summary
Articulate, energetic and results-oriented professional with extensive experience in health care administration and retail sales management. Comfortable using independent decision-making skills or working with a team. Documented strengths in building, maintaining, and cultivating partnerships with clients and coworkers bringing together people with various backgrounds. Motivated to maintain customer satisfaction and contribute to company success.
Overview
17
17
years of professional experience
Work History
Independent Agent
Self-employeed
Hendersonville , TN
Dec.2021 - Current
- Maintains high standards of customer service by building relationships with clients.
- Provides coverage option information to assist clients in protecting assets.
- Calculates premiums and established payment methods for sales.
- Attends continuing education courses and workshops to gain additional insurance industry knowledge.
- Hosts Virtual presentations and zoom meetings.
Bed Management Specialist
Vanderbilt University Medical Center
Nashville, TN
Jun.2015 - Jun.2021
- Maintained real-time operational awareness of the status of all available beds.
- Monitored patient admissions, discharges, and the flow of patients within the hospital.
- Gathered, organized and input information into excel spreadsheets specific to daily surgery schedules.
- Communicate level of care and bed placement issues to nurses, physicians, and ancillary staff.
- Directed and controlled patient room assignments.
- Trained new staff members.
Store Manager
Sleep Outfitters USA
Jun.2013 - Jun.2015
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales through excellent customer service.
- Managed inventory control, cash control and store opening and closing procedures.
Events Warehouse Supervisor
United Methodist Publishing House/Cokesbury
Nashville, TN
Aug.2010 - Jun.2013
- Supervised shipping, receiving, and distribution staff.
- Responsible for two million dollars in inventory.
- Completed daily operations on time and maintained high standards of accuracy.
- Used warehouse management software to reconcile daily inventory.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
Congregational Resources Consultant
United Methodist Publishing House/Cokesbury
Nashville, TN
Jan.2010 - Aug.2010
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Reached out to church leaders after completed sales to suggest additional resources.
- Promoted to supervisor position with Cokesbury Events Warehouse.
Retail Store Manager
The Yankee Candle Company, Inc
Hendersonville, TN
Jan.2006 - Jan.2010
- Responsible for total store operations.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives.
- Optimized store displays and appearance via visual merchandising.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Achieved company ranking of highest Average Dollars per Sales increase in the region.
- Opened new location and grew it to Top 10 status nationwide.
Skills
- Customer Service
- Train Employees
- Microsoft Office (Word, Excel, Etc)
- Office Administration
- Organization and Time Management
- Medical Terminology
- Data Entry
- Medical Software Applications
- Multi- Tasking
- Forklift Operation
- Interdisciplinary Team Collaboration
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Agent - Self-employeed
Dec.2021 - Current
Bed Management Specialist - Vanderbilt University Medical Center
Jun.2015 - Jun.2021
Store Manager - Sleep Outfitters USA
Jun.2013 - Jun.2015
Events Warehouse Supervisor - United Methodist Publishing House/Cokesbury
Aug.2010 - Jun.2013
Congregational Resources Consultant - United Methodist Publishing House/Cokesbury
Jan.2010 - Aug.2010
Retail Store Manager - The Yankee Candle Company, Inc
Jan.2006 - Jan.2010
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