Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Frey

Lansing,MI

Summary

Professional and self-motivated office team member offering over 5 years working as a Client Service Associate within the Financial Industry. Successful at satisfying client needs, as well as assisting Financial Advisors, while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks while maintaining organization and meeting deadlines.

Overview

21
21
years of professional experience

Work History

Client Care Specialist

Financial Independents, Inc.
Lansing, MI
06.2023 - Current
  • Supports the Owner/Financial Advisor of the firm, solely operating the Client Services Department for the firm.
  • Assists in the preparation and submission of Client account specific paperwork, including follow-up, to ensure all submitted documentation is received in good order, and processed in a timely manner.
  • Utilizes Advisor Engine CRM to enter Client data, to create Workflows to follow, and to prepare and submit Client specific account requests for processing.
  • Processes, submits and services all Client account specific paperwork/requests; follows through to completion, utilizes paperless procedures (including DocuSign) where available.
  • Communicates daily with Broker Dealer (USA Financial Services) for Client account maintenance and assistance with inquiries regarding Client accounts.
  • Reviews and resolves Client concerns and issues regarding their accounts through researching, and gathering additional information/details, to facilitate a resolution.
  • Documents Client correspondence in Advisor Engine CRM to track requests, problems and resolutions.
  • Schedules and handles in-office appointments with Client's to sign requested account specific paperwork.

Client Service Team Associate

RWS Financial Group
Farmington Hills, MI
12.2021 - 05.2023
  • Supports the Owner and Financial Advisors of the firm, by handling Administrative duties and Client Support, to assist them.
  • Maintains and builds strong relationships with Clients and internal partners via telephone, email and fax.
  • Assists in preparation and submission of Client paperwork, including follow-up, to ensure all submitted documentation is received in good-order, and processed in a timely manner.
  • Utilizes RedTail to enter Client data, and create Workflows to follow the processing of submitted paperwork.
  • Processes, submits and services all Client Account paperwork/requests; follows through to completion, utilizes paperless procedures (Including DocuSign/eSignature) where available.
  • Successfully partners with Broker Dealer (Cambridge Investment Research) for account maintenance and compliance, while utilizing CLIC, Webcapture, and CIRStatements.
  • Delivered high level of service to Clients to both maintain and extend relationships for future business opportunities.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

Client Case Manager

Cobblestone Financial Services
Auburn Hills, MI
08.2021 - 12.2021
  • Manages Client needs regarding processing, services, and problem resolution in a timely and accurate manner, while ensuring documentation and record keeping adheres to compliance standards.
  • Assists the Owner/Financial Advisor with Administrative functions.
  • Maintains and builds strong relationships with Clients via telephone, email, fax and in person.
  • Assists in Client meeting preparation and follow-up, including assembling requested paperwork, appointment scheduling and post-meeting documentation.
  • Processes, submits and services Client Account paperwork in a timely manner.

Client Relations Specialist

Financial Services of America
Warren, MI
08.2020 - 08.2021
  • Provided excellent service and attention to clients when face-to-face, through phone conversations or email.
  • Contacted Insurance Companies to obtain information regarding client investments.
  • Created Client Service Reports and spreadsheets using Excel, outlining values of all client investments.
  • Prepared all documents for Financial Advisors using Adobe, to present to clients during Semi and Annual Review Meetings.
  • Developed client relationships; operated as a liaison between Financial Advisors and their clients.

Compliance and Logistics Coordinator

BlueForce Healthcare Staffing
Clawson, MI
10.2018 - 07.2019
  • Verified professional licensing, training, medical documentation and certifications or professional medical staff, to ensure healthcare professionals comply with all established regulations and guidelines.
  • Built and managed relationships with hospital clients, healthcare staff, and state specific Board of Nursing contacts.
  • Provided outstanding customer service to new and long-standing clients by attending closely to concerns and developing situations.
  • Documented and tracked expiration dates of certifications, immunizations, and licenses using Google Sheets, to eliminate any lapse in coverage while our healthcare professionals were out on assignment.

Order Processing Specialist

BlueForce Healthcare Staffing
Clawson, MI
06.2017 - 10.2018
  • Assisted with administrative tasks, including filing, answering of phones, composed and replied to customer emails.
  • Verified accuracy of information and executed clarification of orders.
  • Answered customer account inquiries and provided resolution.
  • Processed and documented transactions in company database.
  • Provided order tracking information and resolved issues when needed.

Owner / Operator

Lori's Cleaning Solution
Oxford, MI
07.2003 - 05.2017
  • Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
  • Managed employees directly.
  • Personally trained and supervised all employees.
  • Created weekly work schedules and assigned employees to clients accordingly.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Handled weekly payroll for all employees.

Education

Some College (No Degree) - Elementary Education

Central Michigan University
Mount Pleasant, MI

Skills

  • Database Management: Advisor Engine, RedTail, WorkFlows, ZenDesk, BullHorn, Taleo, Google Docs & Sheets, Adobe, DocuSign
  • MS Office: Word, Excel, and Outlook
  • Email: Filters, Folders, Rules
  • Advisor/Client/Administrative Support
  • Strong typing skills: 90wpm
  • Office equipment proficiency
  • Inbound and outbound calling
  • Strong interpersonal skills
  • Self-Motivated
  • High-energy attitude
  • Adaptive team player

Timeline

Client Care Specialist

Financial Independents, Inc.
06.2023 - Current

Client Service Team Associate

RWS Financial Group
12.2021 - 05.2023

Client Case Manager

Cobblestone Financial Services
08.2021 - 12.2021

Client Relations Specialist

Financial Services of America
08.2020 - 08.2021

Compliance and Logistics Coordinator

BlueForce Healthcare Staffing
10.2018 - 07.2019

Order Processing Specialist

BlueForce Healthcare Staffing
06.2017 - 10.2018

Owner / Operator

Lori's Cleaning Solution
07.2003 - 05.2017

Some College (No Degree) - Elementary Education

Central Michigan University

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Lori Frey