Patient-focused RN seeking rewarding career in an a fast-paced health care delivery system. Results-driven and goal oriented! I am striving to connect with a patient focused organization to provide exceptional care for patients and caregivers.
Overview
18
18
years of professional experience
Work History
Staff Nurse, Emergency Department
Flowers Hospital
08.2007 - 09.2009
Maintained cleanliness and organization in work areas to enhance efficiency.
Established positive relationships with customers and other staff members.
Responded sensitively and competently to service customers with diverse cultural backgrounds.
Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
General Manager
VITAS Healthcare
11.2021 - Current
Led operational efforts involving financial setups, performance appraisals, and talent development initiatives.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
RN Case Manager
Flowers Hospital
05.2021 - 11.2021
Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
Educated patients and families on available community resources, facilitating access to necessary support services.
Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
Clinical Manager
Gentiva Hospice
09.2011 - 05.2021
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Regularly evaluated employee performance and provided feedback.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
PACU Supervisor
Surgery Center South
09.2009 - 09.2011
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate Degree In Nursing - Nursing
Chipola College
Marianna, FL
05.2007
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Labor cost controls
Process improvements
Timeline
General Manager
VITAS Healthcare
11.2021 - Current
RN Case Manager
Flowers Hospital
05.2021 - 11.2021
Clinical Manager
Gentiva Hospice
09.2011 - 05.2021
PACU Supervisor
Surgery Center South
09.2009 - 09.2011
Staff Nurse, Emergency Department
Flowers Hospital
08.2007 - 09.2009
Associate Degree In Nursing - Nursing
Chipola College
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