Lori Furst
Medford,OR
Summary
I have truly enjoyed working in the service industry in both food and beverage and cosmetology. My clients are more than customers, they are often friends. I take great pride in providing them with quality service. Since the University Club closed down because of the Covid outbreak, I only work about once a month serving as needed at the Colony Club serving food and wine.
I am also a business owner, and am seeking part time work in the wine industry, as my business hours are only on Tuesdays, Wednesdays and Thursdays.
Overview
27
27
years of professional experience
Work History
Professional Nail Technician
Self
01.2004 - Current
- Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
Front of House Manager
Rogue River Valley University Club
12.1996 - 03.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies and procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Duties included operating upstairs and downstairs liquor service. Knowledge and experience of serving, ordering, and pairing wine and mixed drinks for various events.
- Organized wine tasting events. Worked directly with local vineyards to promote and serve quality vintages.
- Frequently stepped in as Back of House Manager to plan for, order, prepare and serve food. Very knowledgeable of how to keep inventory up to date and make decisions about pairing dishes with wine service.
Education
Cosmetology
Phagans' Beauty College
Medford, OR12.2003
High School Diploma -
Eagle Point High School
Eagle Point, OR06.1991
Skills
Managing business records, scheduling and inventory
Providing clients with high quality service as needed
References
Dr. Gary Klouda (541) 944-2140 Former Member of University Club
Dr. Frank Watson (541) 944-3016 Former Member of University Club
Jaci Jamison (541) 292-4575 Former Coworker
Timeline
Professional Nail Technician
Self
01.2004 - Current
Front of House Manager
Rogue River Valley University Club
12.1996 - 03.2020
Cosmetology
Phagans' Beauty College
High School Diploma -
Eagle Point High School