Lori Gallagher
Runnemede,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Rite Aid Corporation
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Guest Advisor
Petco Animal Supplies Stores Inc.
05.2021 - 11.2022
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
- Processed adjustment vouchers, pay-outs and corrections and coordinated bank deposits and transactions.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored staff performance and provided feedback and guidance.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Office Manager
Congregation Sons Of Israel
01.2019 - 05.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Executive Assistant
Towers Perrin
04.2008 - 03.2009
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Promoted team productivity by keeping supplies organized and well-stocked.
Executive Assistant
Ernst & Young
07.2004 - 04.2008
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Promoted team productivity by keeping supplies organized and well-stocked.
Client Serving Associate
Ernst & Young
07.2004 - 04.2008
- Responsible for all start-up procedures for various types of mergers and acquisition engagements and kept documentation of the same.
- Prepared research requests to reveal and clear possible conflicts of interest between parties.
- Worked closely with other departments obtaining fully executed confidentiality agreements, including other third-parties.
- Worked with other departments to reveal any independence risks.
- Documented audit committee approval for SEC registered audit clients.
- Created engagement binders, following policies and procedures regarding quality control documentation, submitted for final review and archived.
Administrative Assistant
Simoson Lipschutz & Fogel, PC
09.1999 - 10.2002
- Supported and assisted 6 accounting partners, 4 senior managers and staff in all business areas.
- Received and sent all correspondence, prepared and tracked customer invoices.
- Maintained all client files, current and archived
- Assisted in compiling and sending corporate and individual tax returns.
Education
Bachelor of Science - Business And Accounting
Drexel University
Philadelphia, PAAssociate of Applied Science - Business And Accounting
Camden County College
Blackwood, NJAssociate of Applied Science - Business And Accounting
Gloucester County College
Sewell, NJCertified Veterinarian Assistant
Animal Behavior College
Blackwood, N09.2012
Skills
- Administrative Support
- Meeting Planning
- Travel Administration
- Invoice Processing
- Office Management
- Expense Reporting
- Scheduling
- Executive Support
- Professional and Mature
- Conference Planning
- Schedule & Calendar Planning
Timeline
Assistant Manager
Rite Aid Corporation
05.2022 - Current
Guest Advisor
Petco Animal Supplies Stores Inc.
05.2021 - 11.2022
Office Manager
Congregation Sons Of Israel
01.2019 - 05.2019
Executive Assistant
Towers Perrin
04.2008 - 03.2009
Executive Assistant
Ernst & Young
07.2004 - 04.2008
Client Serving Associate
Ernst & Young
07.2004 - 04.2008
Administrative Assistant
Simoson Lipschutz & Fogel, PC
09.1999 - 10.2002
Bachelor of Science - Business And Accounting
Drexel University
Associate of Applied Science - Business And Accounting
Camden County College
Associate of Applied Science - Business And Accounting
Gloucester County College
Certified Veterinarian Assistant
Animal Behavior College