Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lori Garrard

Lori Garrard

Griffin,GA.

Summary

Solid managerial and administrative experience. Exceptional versatility and adaptability. Willingness to work hard with a high work ethic and standards. Superlative communication and team building skills. Ability to manage multiple tasks in a pressured environment. CUSTOMER SERVICE AND SALES SKILLS Excellent customer service even under extraordinary circumstances. MANAGERIAL Managing daily sales operations at store and departmental levels. Graduate of Supervalu University for Management. Graduate of Kroger’s extensive Management program. Licensed certified food safety manager. Accomplished leader skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Results-oriented Assistant Store Manager offering 15+ years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment. Determined Innovator with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Forward-thinking manager with extensive knowledge of retail industries. Known for success sales industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. Studious governor offering years of extensive experience in Retail Operations. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Visionary individual with years working as a Highly communicative and experienced Service and Merchandising. Strengths in strategic planning, efficiency and team building. Enthusiastic Team Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

23
23
years of professional experience

Work History

Assistant Store Manager

Kroger Co
09.2021 - Current
  • P & L control by using various tools such as but not limited to cash audits and cash flow
  • Inventory control and vendor audits
  • Contribution spreadsheets
  • Distribution formulations
  • Vendor ordering and marketing strategies
  • Percent effective for departments
  • Incremental sales tracking
  • Complete Managerial Operations : Store Standards, Shelf Maintenance,Displays, BOH ( balance on hand) Audits, Assisted Ordering, E- Commerce ( fill rate & wait time) Standards, Backroom Standards & Maintenance, Store Deliveries including off loading and staging , Safety which comprises period meetings, audits, training and claims and State and Federal Regulatory inspections
  • Hiring requisitions including required documentation
  • Interviewing and Retention,Orientations, Annual Reviews, Associate training and Departmental assignments
  • Assist with vacations, pay raises, health care elections and assist with all other HR tasks.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas hourly to identify and proactively resolve issues negatively impacting operations.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Food Depot Store Manager & Reset/ Remodel Team

Food Depot
Metro Atlanta Area, GA
05.2010 - 09.2021
  • Storewide ordering
  • Signed off on accounts payable and ledger invoice tracking
  • P & L control, cash audits, percent effective monitoring
  • Implementation of company wide safety walks and monitoring
  • Reset team duties included store mapping to optimize space and traffic flow
  • Complete relocation of shelving for aisles and modules
  • Organization, date management according to movement reports for all products
  • Printing and replacement of tags and signage
  • Seasonal and promotional design and construction for all display merchandising.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.


  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Promoted positive customer experience through day-to-day supervision and management of Retail facility.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Provided exceptional customer service to customers, increasing customer loyalty 55%.
  • Drafted invoices for completed work.
  • Scheduled employees for hourly/daily shifts, taking into account customer traffic and employee strengths.
  • Supervised 100+ employees on any given shift, overseeing efficiency of work flow.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Interacted well with all employees and customers to build connections and nurture relationships.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Managed daily operations of Retail organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Supervised daily operations of multi-million dollar operation.
  • Managed, trained and motivated department leaders to continuously improve knowledge and abilities in Sales field.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
  • Increased sales by $25,000/yr by establishing goals, overseeing performance and leadership.
  • Appraised inventory levels every quarter and ordered new merchandise to keep quantities well-stocked.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Monitored over 250 employees' day-to-day activities and made plans to rectify issues resulting in improved sales and customer satisfaction.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Built loyal account base and long-term business relationships with Non profit accounts.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Cultivated and strengthened lasting client relationships using logistics and wholesale options.
  • Reduced operational risks while organizing data to forecast performance trends.

  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Collaborated with assistant managers to open and close stores, handle large transactions and manage inventory.
  • Tracked and analyzed profitability and key metrics of inventory establishment to improve overall profitability and bring in new clientele.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall shrink costs.
  • Served instrumental role in organizational transformation and implementation and participated in 2 successful large-scale corporate restructurings.
  • Increased profits by assessing effectiveness of safety and shrink projects.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues $25,000+/yr.
  • Developed and launched loss-prevention program, reducing theft 22.8%.

  • Organized promotional productions and oversaw corporate meetings, fundraising events, performances and festivals.

Technology Analyst

Reflexis Networks
06.2006 - 10.2008
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Supported technology design, testing and execution by providing research-based product and process knowledge.
  • Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
  • Ran diagnostics and conducted maintenance for software, resulting in improved operations efficiency.
  • Conducted exploratory analysis on sales data, developing interaction Palm Os dashboards to monitor sales operations.
  • Resolved technical issues for 1K+ company employees.

Front End/ Cash Management Supervisor

Ross Inc
Symrna, GA
02.2005 - 04.2006
  • Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
  • Established and maintained positive work environment to support high team morale.
  • Communicated with store leadership on employee performance and development needs.
  • Conducted meetings and other special events to communicate clear goals to team.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Monitored labor budget and made necessary adjustments to meet budget expectations.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Technical Specialist

Bright House Networks
12.2002 - 02.2004
  • Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
  • Established and maintained positive work environment to support high team morale.
  • Communicated with store leadership on employee performance and development needs.
  • Conducted meetings and other special events to communicate clear goals to team.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Developed technical requirement documentation for new software products compatible with VOIP platform.

  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Drafted technology implementation strategy package for Brighthouse, customized for technological and budgetary needs.
  • Improved Broadband/VOIP system by adding new features and infrastructure.
  • Trained users in proper hardware and software use, resulting in 10% reduction in helpdesk calls.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Delivered in-depth Digital Media training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Implemented, tested and handled troubleshooting of surveillance systems comprised of security alarms, cameras and Internet connectivity.
  • Communicated employee feedback and observational discoveries to senior officials, advocating for needed technical changes to protocols.
  • Designed automated testing parameters to achieve ongoing system compliance with selected performance metrics.
  • Implemented regular quality monitoring systems for Noid and Voip products.

Technical Support Engineer

AOL
Brandon, FL
09.2002 - 12.2002
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Documented reported faults and bugs for referral to development staff's use in iterative updates.
  • Analyzed messaging issues to identify troubleshooting methods needed for quick remediation.
  • Performed root cause analysis of reported issues to decisively discern and enact corrections.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Held weekly meetings to provide platforms for knowledge-sharing of discovered issues and recurrent custom complaints.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Devised solutions to operations issues related to AOL 9.0 and Messaging, working closely via phone, email, live chat and web teleconference.
  • Upsold products and services to increase company revenue by 45% beyond yearly targets.

Age Laboratory Technician

Panasonic/ ACOM
01.1992 - 01.1995
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Documented information by maintaining daily logs and equipment record books.
  • Trained new associates in laboratory procedures and standards.
  • Collected and performed analytical testing on in-process product.
  • Completed quality documents and input and saved quality data in appropriate locations.
  • Conducted analytical tests on in-coming raw materials prior to use in process.
  • Entered quality test results, scanned paperwork into SAP and monitored SAP for completion of inspections.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Fuel Systems Specialist

United States Air Force
01.1989 - 01.1992
  • Completed documentation for work completed and fuel transferred or materials used.
  • Delivered ground support and service for different air carriers coming through airport.
  • Helped team coordinate smooth and safe aircraft movement.
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Supported flight safety by completing de-icing work.
  • Fueled airline equipment according to exact work orders.
  • Handled aviation fuel and chemicals with correct procedures and quality control standards.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Recorded maintenance actions in aircraft logbooks.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
  • Coordinated and distributed exposure and contamination control procedures.

Education

AS degree - Communications and Computer Science

Radford University
Radford, VA

Certifications in Fuels, Safety, And Laboratory -

Community College of The Air Force

Certifications - Merchandising And Buying Operations

Supervalu University

Certified Food Safety Manager

National Registry of Food Safety Professionals
2021

Skills

  • Focus and Follow-Through
  • Records Organization and Management
  • Mathematical Calculation and Reasoning
  • Administrative Management
  • Coaching and Mentoring
  • Business Leadership
  • Sales Tracking
  • Strategic Merchandising
  • Hiring and Training
  • Program Optimization
  • Financial Statement Review
  • Assignment Delegation
  • Retail Operations

Timeline

Assistant Store Manager

Kroger Co
09.2021 - Current

Food Depot Store Manager & Reset/ Remodel Team

Food Depot
05.2010 - 09.2021

Technology Analyst

Reflexis Networks
06.2006 - 10.2008

Front End/ Cash Management Supervisor

Ross Inc
02.2005 - 04.2006

Technical Specialist

Bright House Networks
12.2002 - 02.2004

Technical Support Engineer

AOL
09.2002 - 12.2002

Age Laboratory Technician

Panasonic/ ACOM
01.1992 - 01.1995

Fuel Systems Specialist

United States Air Force
01.1989 - 01.1992

AS degree - Communications and Computer Science

Radford University

Certifications in Fuels, Safety, And Laboratory -

Community College of The Air Force

Certifications - Merchandising And Buying Operations

Supervalu University

Certified Food Safety Manager

National Registry of Food Safety Professionals

Similar Profiles

CREATE PROFILE
Lori Garrard